IT Support Specialist - The Chicago Lighthouse

STATEMENT OF PURPOSE: The Desktop Support Technician provides customer or technical support by collecting trouble tickets, analyzing issues, carryin...

QUALIFICATIONS:

Bachelor’s degree in the field of computer science, information sciences, or related field required;

Knowledge and experience requirements:

Computer hardware, including printers, server, laptops, Braille Display, and other adaptive hardware.  Desktop and computer operating systems and application support experience with SMS, McAfee SMS, Sonic Firewall, and all adaptive software;

Skills and attributes required:

Good working knowledge of Windows XP/2003 Windows Server 2000/2003/2008;

Experience in administrating/troubleshooting Print and File Servers;

Experience in configuring and administering Server 2012 and above;

Good working knowledge of major networking components, network operating systems and basic computer hardware components;

Proven and relevant working experience in a busy, client focused Organization;

Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software;

Additional Skills and abilities required:

Hands-on hardware troubleshooting experience;

Strong oral and written communication, including documentation;

Exceptional interpersonal skills, with a customer service orientation that focuses on rapport-building, listening and questioning skills;

Knowledge of applicable data privacy practices and laws.

Experience with adaptive software such as Duxbury, Zoomtext, Window Eyes, JAWS, etc.

Experience with adaptive hardware such as Braille Displays, CCTV’s etc

A commitment to our mission of providing opportunities for people who are blind and visually impaired, deaf-blind, or multi-disabled is essential.

Employee Benefits

BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:

10 days paid vacation

12 paid holidays

6 sick days accrued over the year

Insurance Eligibility the 1st of the month after 30 days of employment

Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered

Short/long term disability

Life insurance 2x salary

Employee recognition events

Company matched 401(k) plan

Reasonably priced delicious food options on site (except at Glenview location)

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.