IT Support Specialist - Johnson Service Group

Johnson Service Group (JSG) is currently looking for an IT Support Specialist with ServiceNow experience as well as server and desktop integrated applications. This a 1-year contract with a multinational chemical company. The work is in Circleville OH and is 100% onsite.

Pay: $40/hour

Qualifications:

• Associate's or Bachelor’s degree in Information Technology, Computer Science, or related field or comparable experience.
• Minimum of three (3) years of IT Support experience
• Well versed with computer hardware and accessories
• Well versed with Microsoft operating systems. Windows 7 & Windows 10.
• Well versed with Microsoft Office software - Office 2010, 2013 Office 365.
• Familiarity with Audio/Video conferencing through Microsoft TEAMS
• Ability to quickly adapt and learn applications in use in the environment.
• Ability to perform high-level troubleshooting and problem solving.
• Ability to effectively document resolutions.
• Able to interact with executive level end users.
• Basic understanding of network installation and support
• Ability to multi-task and work collaboratively

Responsibilities:

• Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
• Provides end user support for installation of manufacturing applications.
• Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
• Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
• Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
• Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
• Work with vendors involving business specific applications to manage and implement within the environment.
• Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes.
• Communicate with stakeholders so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
• Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.

End User Device support:

• End user support and customer service experience
• Experience with Windows 7, Windows 10 deployment and troubleshooting
• Printers, Scanners, Label Printers
• Office 2016, Office 365, SharePoint
• Manage requests and incidents in a service desk portal

• Network Administration:
• Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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