IT Support Specialist - Florida Atlantic University

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For more information on everything FAU has to offer, please visit www.fau.edu/jobs.




Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.






Position Summary:


FAU Harbor Branch, located in Ft. Pierce, is a research institute focusing on marine science and oceanography with over 200 scientists, staff and students that work and study at the site. 




Florida Atlantic University is seeking an IT Support Specialist - Fort Pierce, FL.




The IT Support Specialist is part of the FAU Harbor Branch (HBOI) OIT team that implements FAU IT policies at the Ft. Pierce, FL campus. The team supports faculty, staff and students performing marine science and technology research and education activities. This position serves as the liaison with the campus users and the main campus for cell/desk phone requests and troubleshoots network issues, responds to daily user requests for workstation, network and application needs, and implements cyber security protocols as appropriate.




Summary of Responsibilities:

+ Respond to daily user requests from faculty, staff, and students on the HBOI campus regarding computer software and hardware issues. This includes, but is not limited to, workstations, printers, phones, cell phones, video conferencing, and internet virtual meetings. Work must be performed to address the issue within HBOI IT and FAU IT guidelines and standards.

+ Work as onsite telecom contact, resolving issues and setting up new cell and desktop phones. Troubleshoot phone connectivity for onsite alert systems.

+ Recommend and purchase software and hardware for user requests.

+ Assist employees with involved IT projects, research the best solutions, purchase equipment, and architect systems that satisfy their requirements.

+ Interact with VC room users, teaching them how to operate AV equipment in the rooms.

+ Help with VC room maintenance, configuration, and contingency plans.

+ Help other IT Technicians as needed.

+ Clearly document solutions for other IT team members to follow.

+ Other job-related duties as assigned.







FAU Benefits and Perks


If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

+ Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

+ State retirement options including tax-deferred annuities and Roth 403(b) plans.

+ State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

+ Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php

+ Sick Leave Pool Program

+ Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).

+ Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf

+ Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).






For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php







Minimum Qualifications:

High school diploma and five years of appropriate experience required.


Ability to effectively communicate with campus users and IT department members to help solve computer related issues required.


Valid Florida driver license required.


Ability to work outside of regular work hours on occasion required.



Preferred Qualifications/Skills:


Experience providing customer service.


Experience with Windows, Office.


Experience working as part of a team.


Willingness to learn new skills.





Salary:

$43,888 - $45,000 per year.





College or Department:

HBOI: Office of Information Technology





Location:

Harbor Branch (HBOI)





Work Days and Hours:

Monday - Friday, 8 a.m. - 5 p.m. Occasional evenings and weekends as needed.





Application Deadline:

2024-11-15





Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:

Resume

Cover letter


OFFICIAL SEALED TRANSCRIPTS REQUIRED:

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.


PRE-EMPLOYMENT SCREENINGS REQUIRED:

Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.


REQUEST FOR ACCOMODATIONS:

Individuals with disabilities requiring accommodation, please call 561-297-3057. 711


Florida Atlantic University is where your future begins.




With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.




To learn more about the vision and mission of FAU, please visit: www.fau.edu




In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial (http://fau.edu/jobs/applicant-resources/) . To contact Recruitment Services, send an e-mail to jobs@fau.edu.




Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.




Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.




Clery Act Information (https://www.fau.edu/police/clery.php)




Florida Statute 1010.35 - Screening Foreign Researchers


Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).

Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.

Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.