IT Support Specialist - Richdale Apartments

Overview

Do you enjoy helping others, troubleshooting and keep proccesses in place? Be a part of the team that develops and manages the best Class A communities in the Midwest! Richdale Apartments, a family-owned and operatred company that has continued growth since 1918, is hiring for an IT Helpdesk Suppport team member. 

Responsibilities

Benefits

• 401(k) match
• Dental Insurance
• Employee Discounts
• Flexible Spending Account
• Health Insurance
• Paid Time Off
• Referral Program
• Vision Insurance
• Career growth opportunities
• Access to fitness centers and pools
• College Savings Plan
• Life Insurance
• Disability Insurance
• Employee Assistance Program

Responsibilities

• Provides Tier 1 and 2 desktop support.

• Offers general and specialized support for desktops, applications, and infrastructure (e.g., desktops, cabling, printers, hardware, software, LAN, WAN, DNS, TCP/IP, VPN).

• Delivers telephone and email support to all designated sites, utilizing various tools and providing after-hours support as needed.

• Manages the inventory of desktop hardware and peripherals within the asset management system, adhering to established processes and procedures; aids in the refresh and end-of-life processes for retired equipment.

• Assists with minor projects at a local operational level.

• Conducts limited on-site network monitoring and support, addressing local user support issues as required and coordinating with the next level of network support when necessary.

• Performs basic server and network administration tasks as assigned, including the upkeep of Windows Server.

• Suggests additional technologies and customizations to the Company's software systems to enhance business operations.

• Creates clear, concise, and precise documentation and provides training (e.g., work procedures, how-to guides).

• Undertakes special assignments or tasks as directed by their supervisor, at their sole and complete discretion.

   

   

   

Qualifications

Experience 

• A minimum of two to three years of job-related experience is required.
• Experience with Microsoft Intune and Microsoft Entra ID.

Education Level 

• A minimum of a High School Diploma or equivalent is required.

Preferred Skills:

• MS Office 365 Suite
• Azure
• Windows Servers
• Active directory
• Intune - Basic
• SharePoint/One Drive
• Cisco Meraki
• Ticketing System
• Desktop SupportCertifications: Microsoft certifications (MCDST, MCSA, MTA); ITIL Foundation. Network, PC hardware and software certifications (A+, N+) are preferred.

Work Conditions 

Office based with up to 30% travel. Occasionally required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability.

RDGBA