IT Support Specialist I - 2nd Shift - Burlington Stores

As an IT Support Specialist I at Burlington, you will provide support predominantly through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers.

You will be involved with carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position.

As an entry-level specialist, you will be responsible for completing essential functions to help the Technical Services team succeed including, but not limited to:

• Effectively and efficiently address tasks promptly.
• Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.
• Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
• Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.
• Consistently report on different aspects of the job to both the supervisor and manager.
• Local travel to various locations will be required.

To Be Successful You Should Possess:

• Associates Degree or equivalent work experience required
• A+ Certification, or equivalent certification relevant to PC support
• 1 to 3 years of relevant work experience in the field or a related area
• Strong knowledge of Windows, macOS as well as common software applications
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
• Experience with cloud platforms (e.g., Azure) and mobile device management is a plus
• Effective problem-solving skills and attention to detail

This is a second shift opportunity, usually 2pm - 10:30 pm. 

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

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