IT Support Specialist II - CF Industries

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you’ll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You’ll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions. Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world’s transition to clean energy. Function: Information Technology Job Summary: The IT Support Specialist - II is responsible for a wide range of IT Support to end users for hardware, software, and peripherals. The role resolves end-user issues by providing general user support, environmental support, and technical support following established service management and other standard operating procedures. The position interacts with network operations, security, and technical support experts to maintain and monitor infrastructure services. IT Support uses sophisticated/complex tools and techniques and partners with the business to identify and present proactive solutions that will improve productivity. Overtime and on-call responsibilities are required to provide 24-hour support for safe reliable operations. Job Description: Major Responsibilities: Support users/user groups on all aspects of user-reported problems, including the configuration of software, hardware, and peripheral equipment. Have a deep understanding of the company products with intermediate experience in troubleshooting and analysis. Create technical documentation for troubleshooting and training purposes. Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure/follow-up to resolution. Deliver support to the user community for maximizing PC potential through first-tier help desk support and providing end-user training and support for all Microsoft applications. Maintain, configure, and administer computer networks and related computing environments including computer hardware, systems software, applications software, backup systems, and disaster recovery processes (including digital and analog communication equipment). Perform and complete project tasks as assigned by the team leader in an efficient and timely manner. Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary, and escalating as required. This may include manufacturing facility technical control hardware and software issues. Maintain cybersecurity and data security protocols for protecting sensitive data. Maintain and back up all user profiles, data, and equipment for active and terminated employees. Consult with subject matter experts and vendors to resolve issues. Deliver technical support to internal asset procurement and inventory processes and maintain a central data repository of all software licenses, hardware, and peripherals assets. Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples, but not limited to IT General Controls (ITGCs) Managed Access (MA-xx) Managed Operations (MO-xx) and Change Management (CM-xx); Sarbanes Oxley/SOx; Data backup, recovery, and classification; Information Technology Asset Management (ITAM) Incumbent Attributes: Education: BS/BA or its equivalent in a related field is typically preferred. AA/AS may be preferred. Years of experience: 2 or more years of related professional work experience is required to complete all essential job functions. Other unique job-relevant attributes: Microsoft Office proficiency: Proficient in the application of MS Office suite. Microsoft certification at an “Associate” level is preferred. Computer and system hardware deployment: Experience in the installation, configuration, and distribution of PCs, laptops, and peripherals. Familiarity with basic network device configuration and setup Hardware configuration and monitoring: Experience with the software or hardware tools that enable monitoring, testing, and supervision of desktop and laptop configurations to assess configurations for compliance. Software deployment: Familiarity with technologies and standards used during the installation, deployment, and maintenance of software. System user support: Experience in delivering technical support and consultation based on user requests and reported problems to resolution, including software, hardware, and peripherals. Demonstrated proficiency in voice and/or video communications. Interpersonal communication: Strong active listening and collaboration skills, the ability to empower others through training, education, and providing technical advice tailored to the end-user’s technical abilities, and the ability to effectively communicate and interact with vendors. Learning agility: Challenges self and others to increase technical knowledge and skills. Position Scope/Contribution Breadth of Scope: Scope is typically within a single functional area or work team. Typically performs increased coordination and interaction with multiple functions. The impact is generally limited to the functional area(s) supported. Communications and Interpersonal Skills: Regularly communicates both in writing and verbally. Communicates with internal and external customers and others related to a work function, such as a vendor. Information exchanged generally requires intermediate knowledge. Some influence and persuasion may take place with teammates. Complexity: May work with increasingly complex challenges or problems. Work entails detailed planning of own activities and immediate work team. Requires using some logic, judgment, option identification, and critical thinking skills to assess situations. Decision-Making Authority: Decisions are governed by established policies and procedures within normal job duties based on prior similar situations and precedents. Seeks guidance and decision-making from supervisor or lead for exceptions. Financial Accountability: Decisions made may impact profit or loss however, decisions are governed by organizational policies and not personal independent actions. Strategic Influence: May impact the execution or achievement of short-term strategic initiatives but is not generally involved in the planning process. What We Offer: You’ll enjoy competitive compensation, consisting of base pay plus an incentive program available to all full-time employees, and a comprehensive benefits package including high-quality healthcare options, a well-being incentive program, 401k, life and disability insurance, generous time off (with time off to volunteer) and much more! Additionally, we offer several Flexible Work Arrangements to support a healthy work-life balance. You will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work, and you’ll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You’ll take pride in working for a company that lives its values and gain a sense of fulfillment. CF Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Employees in the US can learn more about their rights by viewing the federal "EEO is the Law" poster (PDF) and others as detailed below: Pay Transparency https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf FMLA: https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf Employee Polygraph Protection Act https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf Employees in Canada can learn more about their rights by viewing the “Canadian Human Rights Act”. If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact us at cfhire@cfindustries.com. JOIN OUR TALENT NETWORK We are a global leader in transforming natural gas into nitrogen. The chemical processes we use ensure we have the nitrogen we need to support life on earth - from fertilizer that feeds the crops that feed the world to products that remove harmful emissions from industrial activities. We are always seeking bright, ethical and resourceful professionals that have achieved a high level of success in their respective fields. Individuals who want to be a part of a strong, financially secure company; who believe in our values, are committed to what we do, and embrace our future. At CF Industries we take great pride in who we are, what we do and the talented people that work for us. Our values extend to our employment and hiring practices. We are committed to doing it right for the benefit of our employees, our products and our community. We believe that We do it Right. We do it Well. We execute as a Team. We take a long term view.