IT Support Specialist - Nebulon Dynamics Limited

About Nebulon Dynamics

Nebulon Dynamics is an innovation-driven engineering powerhouse, shaping the future with world-class solutions and cutting-edge technology. We are passionate about making an impact by transforming industries through strategic problem solving and high-tech solutions. As part of our rapidly growing team, you'll play a key role in supporting our robust IT infrastructure, ensuring our systems are reliable, efficient, and scalable.

At Nebulon Dynamics, we are committed to providing a collaborative and inclusive environment where creativity and teamwork are at the heart of everything we do. If you're looking for a place to showcase your IT expertise and contribute to a dynamic, forward-thinking organization, Nebulon Dynamics is the place for you.

Position Overview

Nebulon Dynamics is seeking an experienced and dedicated IT Support Specialist to join our team. In this role, you'll provide crucial IT support to our staff and systems, ensuring smooth and efficient operation across the organization. This is a hybrid role based out of either The Woodlands or Beaumont, TX, offering the flexibility to balance onsite presence and remote work.

As an IT Support Specialist, you will be the first line of defense for any technical issues that arise, providing both reactive and proactive support. From hardware and software troubleshooting to network maintenance, your contributions will directly impact the performance and productivity of Nebulon Dynamics teams.

Key Responsibilities

- Technical Support & Troubleshooting:

Provide tier 1 and tier 2 support to staff, addressing IT issues such as software glitches, hardware malfunctions, networking problems, and system access issues. Troubleshoot and resolve issues quickly to minimize downtime.

- System Maintenance & Updates:

Oversee and manage routine maintenance tasks for software, hardware, and IT systems. Ensure that critical updates, patches, and security protocols are applied promptly to safeguard the organization's infrastructure.

- Hardware & Software Installation:

Install, configure, and maintain computer systems, peripherals, and software applications. Assist staff with on boarding by ensuring that all IT equipment and software are set up and functioning efficiently.

- Network Monitoring & Security:

Monitor network performance and address connectivity issues. Work closely with IT leadership to ensure that network security measures are in place, including firewalls, anti-virus programs, and data encryption.

- User Training & Documentation:

Provide end-user training for software applications, system tools, and best practices for cybersecurity. Develop and maintain user guides, training materials, and troubleshooting documentation.

- Collaboration with IT Teams:

Collaborate with the IT team on larger projects, such as system migrations, infrastructure upgrades, and new technology implementations. Participate in the development of strategies to enhance the organizations IT capabilities.

- Asset Management:

Manage IT assets by tracking inventory, coordinating hardware repairs and replacements, and ensuring that all IT equipment is accounted for and properly maintained.

- Customer Service Excellence:

Deliver exceptional customer service by managing support tickets, escalating issues when necessary, and providing timely follow-up to ensure that all problems are fully resolved.

-Required Skills & Qualifications

- Education:

- Bachelors degree in Information Technology, Computer Science, or related field, or equivalent experience.

- Experience:

- 2+ years of experience providing IT support in a corporate environment.

- Experience with troubleshooting hardware and software issues, managing user accounts, and providing user support.

- Familiarity with Windows and Mac operating systems, and a working knowledge of Microsoft Office Suite.

- Technical Skills:

- Proficiency in supporting and maintaining network systems, including routers, switches, and wireless access points.

- Experience with helpdesk software and ticket management systems (e.g., Jira, ServiceNow, Zendesk).

- Strong knowledge of Active Directory and user account management.

- Familiarity with cloud-based applications (e.g., Office 365, G Suite, SharePoint) and cloud storage platforms.

- Basic understanding of virtualization technologies (e.g., VMware, Hyper-V) is a plus.

- Knowledge of network security practices, including VPNs, firewalls, and endpoint protection.

- Soft Skills:

- Exceptional troubleshooting and problem-solving abilities with a strong focus on customer service.

- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

- Strong organizational skills with the ability to prioritize tasks and handle multiple requests simultaneously.

- Ability to work independently as well as part of a collaborative team.

Preferred Certifications

- CompTIA A+ or Network+ certification.

- Microsoft Certified Solutions Associate (MCSA).

- Cisco Certified Network Associate (CCNA).

- ITIL Foundation Certification.

- Any relevant cybersecurity certifications (e.g., CompTIA Security+, Certified Information Systems Security Professional - CISSP) are a plus.

Why Join Nebulon Dynamics?

- Innovative Environment: Work alongside cutting-edge technologies and a diverse team dedicated to solving complex engineering challenges.

- Career Development: Nebulon Dynamics encourages continuous professional development, offering you the opportunity to grow and advance in your IT career.

- Comprehensive Benefits: We offer an excellent benefits package, including health insurance, paid time off, retirement plans, and more.

- Work-Life Balance: Enjoy a flexible hybrid work arrangement that provides the right balance between in-office collaboration and remote work.

- Inclusive Culture: Join a company that values diversity, equity, and inclusion, where every team members voice is heard and respected.

Health Insurance
Paid Time Off