IT Support Specialist - DENSO TEN AMERICA Limited
Novi, MI
About the Job
DENSO TEN provides a working environment where ambitious individuals grow and teamwork flourishes. We invest in our people because our success depends on their personal and professional development. DENSO TEN management is committed to respecting each employee while nurturing both individual and team capabilities. We seek to put people first, encourage participative decision making by all members, foster collaborative teamwork and support career development.
Comprehensive Benefits Package (offered to direct hire full time teammates):
- Health & Wellness:Health,Dental,Vision,Prescription Drug Plans,Wellness Program
- Financial Security:401(k) with 5% Company Match,Life & Accidental Death & Dismemberment Insurance,Flexible Spending Account
- Professional Development:Tuition Reimbursement,Career Development & Ongoing Training
- Work-Life Balance:Paid Holidays & Vacation,Volunteer Opportunities
- Employee Recognition:Recognition Programs for Achievements & Milestones
POSITION DISCRIPTION AND QUALIIFICATIONS:
Manage all user requests to include analyzing user requirements, procedures, and problems to improve existing computer systems.Administer the day-to-day operations for all computer systems to include configuring user devices: computers, phones, tablets, and other electronic devices. Place orders for hardware/software requests and analyze user requirements, procedures and problems to automate processing or improve existing computer systems. Assist in maintaining servers/network systems.
- Provide user support for all hardware/software requests.
- Perform end user troubleshooting on Windows-based operating systems for Windows 10/11.
- Review, analyze and evaluate the company's computer systems and user needs: document requirements and formulate systems that parallel the company's overall business strategies and report requirements to management.
- Administer Windows-based server applications to include Active Directory and Group Policy management.
- Configure and troubleshoot hardware devices, drivers, desktop computers and other end user equipment.
- Ensure the proper functioning of the company's information systems by performing upgrades as required to computer equipment to meet organizational needs.
- Install, configure and maintain the company's operating systems and detect, diagnose, resolve and report any related problems to management.
- Utilize industry standards to perform system backups and recovery for desktop/laptop computers, servers and other attached devices.
- Manage and troubleshoot access to resources including files, folders, and cloud applications to include M365 and Oracle.
- Install new software releases and system upgrades; evaluate and install patches and resolve software-related problems; analyze and resolve systems problems associated with client hardware and applications software.
- Configure applications and packages using deployment tools such as SCCM or PDQ.
- Run diagnostic tests to ensure the company's information systems are operating efficiently.
- Conduct system design and maintenance.
- Maintain company's secure computer systems by managing the access of portable storage devices.
- Monitor software licenses and ensure that they are renewed in a timely manner; review and analyze company's license needs on a routine basis to ensure that the company's licenses align with its business strategies.
- Maintain and monitor ticket queue utilizing industry standard application (JitBit).
- Assist in maintenance of VMware server (ESXi platform) and physical servers, active directory, DNS, DHCP to include mandatory upgrades.
- Troubleshoot server hardware including hard disks, memory, CPU, fan, motherboard, power supply.
- Train new users on use of software and company policies as they pertain to DENSO-TEN.
- Track, monitor and document troubleshooting efforts to ensure timely resolution.
- Install and/or push desktop software, updates, patches.
- Maintain and troubleshoot phone systems to include Cisco WebEx and VoIP handsets.
- Other duties may be assigned.
EDUCATION
Bachelor's degree in Computer Science, Information Systems, or a related field is preferred. We may also consider qualified individuals with three or more years of professional experience in the field.
EXPERIENCE
3 years or more professional experience performing the following duties is preferred:
- Providing technical assistance to users via phone, email, or in-person
- Troubleshooting hardware and software issues
- Installing, configuring, and maintaining computer systems and peripherals
- Documenting and resolving technical issues
- Understanding operating systems, and networking fundamentals.
- Enhancing existing systems to improve efficiency and performance
- Participating in project planning and execution / Conduct system testing and quality assurance
- Creating and maintaining system documentation
- Participating in system implementation and user training
- Understanding of network infrastructure and systems architecture
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Ability to work independently and as part of a team
LICENSES/CERTIFICATIONS- PREFERRED
- Microsoft Certified Systems Engineer (MCSE), Comp TIA A+ Certification
SKILLS & ABILITIES
- Advanced knowledge of Information Technology (IT) as it relates to desktop engineering.
- Problem-solving abilities to identify system issues and develop solutions.
- Strong analytical thinking to break down complex problems into manageable components.
- Data analysis skills to extract insights from information.
- Hardware Troubleshooting: Diagnosing and resolving issues with desktops, laptops, printers, and other peripherals.
- Software Installation and Configuration: installing, configuring, and troubleshooting operating systems: Windows applications, Microsoft Office suite, and drivers.
- Network Troubleshooting: Understanding network fundamentals and resolving connectivity issues.
- Active Directory: Knowledge of user and group management, policies, and troubleshooting.
- Remote Support Tools: Experience with tools like TeamViewer, Remote Desktop, or other remote support software.
- IT Asset Management: Tracking hardware and software inventory.
- Proficiency in Microsoft Office tools. i.e. Word, Excel, PowerPoint, E-Mail, Project, Visio and internet.
SKILLS & ABILITIES- OTHER
HARDWARE SKILLS:
- Component Identification: Ability to recognize and understand the function of various computer components (CPU, RAM, HDD/SSD, motherboard, power supply, etc.).
- Hardware Troubleshooting: Diagnosing and replacing faulty hardware components.
- Peripheral Setup: Configuring printers, scanners, monitors, and other peripherals.
- Cable Management: Organizing and managing cables for optimal performance and safety.
SOFTWARE SKILLS:
- Operating Systems: Proficiency in Windows (various versions).
- Software Installation: Installing and configuring applications (Office Suite, antivirus, etc.).
- Software Troubleshooting: Identifying and resolving software conflicts or errors.
- Patch Management: Applying software updates and patches.
- Driver Installation: Installing and updating device drivers.
- Networking: Understanding basic network concepts (IP addresses, DNS, TCP/IP) to Troubleshoot issues.
- IT Asset Management: Tracking hardware and software inventories.
- Security Awareness: Understanding basic security practices (antivirus, malware prevention, data protection).
LANGUAGE SKILLS:
Japanese language is preferred but not required
COMPETENCIES:
- Customer Oriented (Internal/External)
- Communicating Effectively
- Building & Fostering Teamwork
- Delivers High Quality Results
- Continuous Improvement
Applies Job-Specific Expertise
PHYSICAL DEMANDS/WORK ENVIRONMENT
- Close Vision
- Lifts- Up to 10 pounds
- Sits- Frequently
- Stands- Occasionally
- Walks- Occasionally
- Work Environment- Quiet
