IT Support Specialist - Umanist Staffing LLC

Overview:

The IT Support Specialist plays a crucial role in maintaining the organization's IT infrastructure and providing technical assistance to users. They are responsible for ensuring that all IT systems and equipment function seamlessly while promptly addressing technical issues to minimize downtime.

Key Responsibilities:

Resolve hardware and software issues for end-users

Install and configure software and hardware

Provide technical support and guidance to users

Manage user accounts and permissions

Conduct regular system updates and maintenance

Ensure data security and integrity

Assist in network administration tasks

Troubleshoot and resolve network connectivity issues

Create technical documentation and manuals

Train users on new hardware and software

Monitor IT systems for performance and security

Collaborate with IT team for system enhancements

Respond to support tickets and inquiries in a timely manner

Conduct regular inventory of IT assets

Required Qualifications:

Bachelor's degree in Computer Science or related field

Proven work experience as an IT Support Specialist

Proficiency in Windows and Mac OS environments

Strong knowledge of hardware and software troubleshooting

Excellent customer service and communication skills

Understanding of network administration and TCP/IP protocols

Ability to prioritize and manage multiple tasks

Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP) are a plus

Experience with cloud-based services and virtualization technologies

Knowledge of cybersecurity best practices

Ability to work independently and in a team environment

Strong problem-solving and analytical abilities

Attention to detail and organizational skills

Flexibility to work outside regular business hours when necessary