IT Support Specialist - Clyde Companies

1. Description

The IT Support Specialist provides technical support and assistance to end-users at the IT Service Center. This role is crucial in creating and maintaining an excellent experience for employees at Clyde Companies and it ensures smooth and efficient operations for the entire organization.

1. Responsibilities

• Request Fulfillment: Manage user requests for new software, hardware, and other IT-related services, ensuring timely and efficient fulfillment.
• Incident Resolution: Provide first-level contact and problem resolution for all users. Respond to inquiries, diagnose problems, and guide users through step-by-step solutions.
• Technical Assistance: Assist with installation, configuration, and ongoing usability of system hardware and software.
• Troubleshooting: Identify, analyze, and resolve hardware, software, and network-related issues. Escalate problems to higher-level support when necessary.
• User Education: Educate users on basic system use and best practices to enhance their knowledge and reduce future issues.
• Documentation: Maintain detailed records of user issues, resolutions, and help desk activities. Update and maintain technical documentation and knowledge base articles to assist in resolving future issues.
• Collaboration: Work closely with other IT staff to address broader issues and implement improvements.
  
  

1. Qualifications

• Associate's degree in information technology, computer science, or a construction related field; Bachelor's degree preferred.
• CompTIA A+, Network+ and Security+ certification (preferred) 
• Proven experience in construction or an IT support role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and ability to think creatively
• Strong technical knowledge of hardware, software, and network systems
• Ability to work independently and within a team environment

1. Skills

• Excellent problem-solving skills.
• Excellent communication and customer service skills
• Familiarity with remote desktop applications and help desk software.
• Strong communication and interpersonal abilities.
• Experience with Microsoft Windows, Microsoft 365, and Azure Active Directory
• Ability to work independently and as part of a team.
• Strong organizational and time management skills
• Customer-focused and patient.