IT Support Specialist

Location: Philadelphia, PA
Contract Length: 1 yr
Work Setup: Onsite with limited remote work flexibility

About the Role

We are seeking an experienced IT Support Specialist to join our technical support team. In this role, you will provide comprehensive Tier 1 and 2 support, troubleshoot hardware and software issues, and ensure excellent service delivery to our organization.

IT Support Specialist Responsibilities

• Deliver Tier 1 and 2 technical support for software and hardware systems
• Diagnose and resolve technical issues using established procedures
• Perform root cause analysis and develop prevention protocols
• Maintain knowledge and call tracking databases
• Provide technical guidance and informal training to end users
• Collaborate with team members to ensure comprehensive support coverage
• Contribute to documentation and process improvement initiatives

IT Support Specialist Core Qualifications

• 3+ years of experience in IT support or related field
• Expert knowledge of Microsoft Windows, Apple Macintosh, and Apple iOS systems
• Strong understanding of networking architecture and protocols
• Proven track record of excellent customer service and communication skills
• Demonstrated ability to manage multiple projects and priorities effectively
• Experience with information security concepts and principles
• Strong analytical and problem-solving abilities

Additional Requirements

• Availability for 24/7 on-call support rotation (laptop and phone provided)
• Physical ability to:
  • Lift up to 25 pounds unassisted
  • Lift up to 50 pounds with assistance (infrequently)
  • Stand or walk for extended periods as needed

What Sets a Successful IT Support Specialist Apart

• Passion for technology and commitment to continuous learning
• Ability to thrive in a fast-paced, dynamic environment
• Excellence in team collaboration and knowledge sharing
• Strong documentation and process improvement skills
• Effective communication with all organizational levels

Our IT Support Specialist position offers the opportunity to work with cutting-edge technology while developing your technical and professional skills in a collaborative environment.

We look forward to reviewing your application!

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