IT Support Specialist - Feel The Advantage

The IT Support Specialist position plays a key role in delivering outstanding technology support to our staff across multiple locations from our headquarters in the South Hills of Pittsburgh.

The successful candidate will be able to perform the following:

Responsibilities:

• Primary responsibility is delivering exceptional technology support to all Advantage staff at all locations
• PC builds, refreshes, and repairs. PC and peripherals set-up and configuration
• Asset management entry and maintenance
• Maintenance of Office 365/Exchange email system
• Network support, setup and troubleshooting, as well as cabling
• Printer/multi-function device support and troubleshooting
• VoIP Phone system configuration, setup, and troubleshooting
• Mobile device setup, configuration, and troubleshooting
• Involvement in new facility transitions including on-site support and hardware configuration
• Engagement in new technology projects and new technology rollouts

Experience:

• At least two years of IT support experience in an office environment including remote and phone support. Health care experience is beneficial.
• Minimum two year degree from a college or trade school
• Passion for delivery outstanding customer support
• Experience with help desk ticketing and asset management systems
• Skilled in use of remote troubleshooting tools, as well as possessing excellent communications skills – both written and verbal
• Experience in Office 365/Exchange administration, Zoom, Microsoft Teams
• Experience in firewall/switch/wireless AP configuration. Ubiquiti and Meraki a plus
• Experience with Active Directory/Azure/Entra AD administration
• Proficiency in supporting a Windows 10/11 and Office 365 environment
• Experience with Apple iOS and MDM management tools
• Ability to perform basic PC/laptop/printer hardware repairs
• Sharepoint Online experience a plus

This position requires occasional travel, sometimes overnight, to our offices and facilities. Must be able to lift 50 lbs. This position is office based at our Corporate location.