IT Support Specialist - TalentFish LLC

Job Title: IT Support Specialist
Primary Location: Springfield, IL
Position Type: Direct-Hire

Overview:

TalentFish is casting a line for an IT Support Specialist. This is a Direct Hire role in Springfield, IL. This position will be responsible for the performance of formalized routine tasks and end user assistance related to computer hardware and software, mobile devices, printers, and other technologies.

What You Bring to the Role. (Ideal Experience)

• Knowledge of basic hardware and software issues.
• Basic understanding of Windows registry, desktop utility, management, and scripting tools.
• Technical and process knowledge of desktop image development, testing, deployment, and updates.
• Working knowledge of best practices and industry standards regarding deployments, day-to-day operation, upgrades, and migrations.
• Proven analytical and problem-solving skills.
• Experience working with vendor support.
• Excellent written and verbal communication skills.
• 2+ years in an IT position supporting PCs in a network environment with end user support experience.
• 1+ years of experience with PC and desktop applications (Windows 10, Microsoft 365, etc.)
• Ability to establish and maintain effective working relationships.

• Receive and document technical problems reported by internal and external users using the company's ticketing system
• Troubleshoot and coordinate resolution to reported technical problems
• Prepare and maintain technical documentation and procedures
• Perform preventative maintenance and hardware repairs
• Coordinate and setup equipment for employee use
• Utilize basic Windows and network software tools to investigate technical problems and automate tasks
• Develop training materials and procedures and train users in the proper use of hardware and software
• Perform software application installations and basic customization
• Provide support for mobile devices (iOS, Android)

TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!