IT Support Specialist - DYOPATH

AT DYOPATH, we're thrilled that we've been recognized as a "Great Place to Work" for four consecutive years! What's the secret to our success? It's our incredible team. Our culture thrives on collaboration, innovation, and mutual respect.

At DYOPATH, we believe:

• You deserve to grow and feel empowered in your role.
• A fun, diverse environment allows you to bring your authentic self to work every day.
• Maintaining a healthy work-life balance is essential to our positive culture.

We can't wait for you to join us and contribute your creativity, passion, and entrepreneurial spirit at DYOPATH!

We are currently hiring an on-site IT Support Specialist in Washington, DC!! In this role, you are responsible for administering, configuring, and supporting SharePoint Online and other Office 365 applications. This role includes managing user access, ensuring optimal performance, and providing technical support to users while collaborating with cross-functional teams to enhance productivity and ensure compliance with organizational policies.

What is the location, shift, and pay of the IT Support Specialist?

• Location: Constitution Center in Washington, DC
• Pay: $37/h - $38/h
• Shift: 8:00am - 5:00pm

Essential Job Duties:

• Provide expert technical administrative support for Microsoft products, including O365, SharePoint, and Teams.
• Deliver technical and functional support for Dynamics custom applications.
• Troubleshoot SharePoint issues at an advanced level.
• Coordinate with multiple support teams and vendors for issue escalation as needed.
• Participate in cross-functional teams and support the team process.
• Implement security best practices in collaboration with security specialists to minimize vulnerabilities.
• Ensure compliance with all contractual SLAs, policies, and procedures.
• Exercise discretion and independent judgment when managing client requests and feedback.
• Build credibility and trust with clients by effectively solving inquiries and problems and maintaining strong relationships.
• Analyze and recommend alternative solutions to meet customer needs.
• Identify opportunities to improve communication and operational efficiency.
• Create and maintain documentation to facilitate knowledge sharing and training.
• Coordinate support with other teams to ensure case resolution and adherence to SLAs.
• Be available for after-hours on-call support as needed.
• Perform other duties as assigned.

Required Skills:

• Experience supporting Microsoft products, including SharePoint, Teams, and O365.
• Proficiency in SharePoint, including setting up lists and web parts, creating custom columns/metadata, and utilizing Power Automate/workflows.
• Familiarity with Dynamics, Power BI, and Power Apps.
• Demonstrated success in remote client support via email and phone.
• Experience with ticketing software (e.g., Dynamics Case Ticketing System) and strong knowledge of incident management.
• Ability to triage various business applications effectively.
• Extensive experience supporting Windows and MS Office, particularly Office 365.
• Excellent communication, presentation, and problem-solving skills.
• Exposure to Azure is a plus.
• Strong multi-tasking abilities and flexibility in a fast-paced environment.
• Willingness to work on projects as needed.

Qualifications:

• Education: High school diploma required; college degree preferred.
• Experience: Minimum of 2-3 years of relevant experience in incident management and support.
• Clearance: Must be willing to submit to the Public Trust clearance process.

Working Conditions:

• Fast-paced, high-volume environment.
• Responsibilities may occasionally require work during holidays with little advanced notice.
• On-site work at the client location is required.

Join Our Team!

If you are ready to take your career to the next level and contribute to a team that values both purpose and success, we want to hear from you! Apply today to be part of DYOPATH, where your skills and passion can make a difference.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.