IT Support Techinican - Air T Inc

POSITION TITLE: IT SUPPORT TECH
DEPARTMENT: INFORMATION TECHNOLOGY
REPORTS TO: IT SYSTEMS ADMINISTRATOR STATUS: NON-EXEMPT

GENERAL SUMMARY:
The IT Support Tech needs strong problem-solving skills, excellent communication abilities, and a good understanding of various operating systems and network infrastructures. This role also plays a crucial part in ensuring the smooth operation of an organization’s technology systems, as well as minimizing downtime to ensure employees can work effectively without disruptions.

ESSENTIAL JOB FUNCTIONS:
• Ensures the proper functioning of computer systems, hardware, and peripherals through maintenance, analysis, troubleshooting, and repair.
• Documents, maintains, upgrades, or replaces hardware and software systems as needed.
• Manages and maintains user account information, including access rights, security settings, and group memberships.
• Provides end user support on standard operating systems, office applications, and ERP system.
• Collaborates with the IT Systems Administrator to enhance the organization’s technical capabilities.
• Assists with other projects as requested.

KNOWLEDGE, SKILLS AND ABILITIES:
• Associate’s degree and/or 1-3 years of IT Support experience
• Has knowledge of commonly used concepts, practices, and procedures in information technology.
• Problem solving, communication, collaboration, and time management skills
• Able to learn and adapt while supporting changes in business needs.