IT Support Technical Trainer - ManTech
Arlington, VA
About the Job
Secure our Nation, Ignite your Future
Currently, ManTech is seeking a motivated, career and customer-oriented IT Support Technical Trainer to join our team in Arlington, Virginia.
Responsibilities include, but are not limited to:
+ Provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs.
+ Conduct training needs analysis.
+ Conduct Peer review of training material for accuracy.
+ Maintain policy and standards for training throughout development process.
+ Ensure training content is accurate based on outside feedback.
+ Monitor training changes and updates for dissemination and implementation.
+ Prepare training documentation.
+ Analyze existing training materials and make recommendations to update training processes to satisfy customer objectives.
+ Coordinate training activities according to training program.
+ Manage multiple training projects simultaneously involving successfully organizing, planning, and executing small-scale training projects from vision through implementation.
+ Use independent decision-making to design and develop training materials, reference materials, presentation materials and job aids.
+ Prepare student materials (course manuals, workbooks, instructor notes, and handouts).
+ Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
+ Monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software.
+ Provide input to the Training Manager and the Contractor Program Manager on areas of continuous improvement.
+ Work on all the assigned duties by the management.
Minimum Qualifications:
+ 5 years of experience in Information Technology.
+ Bachelor’s degree in business, Education, Information Technology OR Information technology certifications (MS-MCT, CompTIA CTT+, Agile, etc.)
+ Excellent written and verbal communication skills.
+ Knowledge of Instructional Systems Design.
+ Demonstrated initiative, sound judgment, effective decision-making.
+ Possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office.
+ Must be able to travel at least 5% domestic and internationally.
+ Experience using Microsoft 365 productivity tools.
Preferred Qualifications:
+ Experience with hotkeys and hotstrings preferred.
+ Experience with Agile development methodologies preferred.
+ Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.
+ Experience with webinar software (Webex, MS Teams, Zoom, etc.) preferred.
+ Experience with applications such as ServiceNow and Salesforce) preferred.
+ Prior technical training experience preferred.
Clearance Requirements:
+ Must be a US Citizen and able to obtain and maintain a Secret clearance.
Physical Requirements:
+ Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
+ Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.
+ Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
+ Must be able to deliver presentations as needed.
+ Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
Currently, ManTech is seeking a motivated, career and customer-oriented IT Support Technical Trainer to join our team in Arlington, Virginia.
Responsibilities include, but are not limited to:
+ Provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs.
+ Conduct training needs analysis.
+ Conduct Peer review of training material for accuracy.
+ Maintain policy and standards for training throughout development process.
+ Ensure training content is accurate based on outside feedback.
+ Monitor training changes and updates for dissemination and implementation.
+ Prepare training documentation.
+ Analyze existing training materials and make recommendations to update training processes to satisfy customer objectives.
+ Coordinate training activities according to training program.
+ Manage multiple training projects simultaneously involving successfully organizing, planning, and executing small-scale training projects from vision through implementation.
+ Use independent decision-making to design and develop training materials, reference materials, presentation materials and job aids.
+ Prepare student materials (course manuals, workbooks, instructor notes, and handouts).
+ Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
+ Monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software.
+ Provide input to the Training Manager and the Contractor Program Manager on areas of continuous improvement.
+ Work on all the assigned duties by the management.
Minimum Qualifications:
+ 5 years of experience in Information Technology.
+ Bachelor’s degree in business, Education, Information Technology OR Information technology certifications (MS-MCT, CompTIA CTT+, Agile, etc.)
+ Excellent written and verbal communication skills.
+ Knowledge of Instructional Systems Design.
+ Demonstrated initiative, sound judgment, effective decision-making.
+ Possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office.
+ Must be able to travel at least 5% domestic and internationally.
+ Experience using Microsoft 365 productivity tools.
Preferred Qualifications:
+ Experience with hotkeys and hotstrings preferred.
+ Experience with Agile development methodologies preferred.
+ Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.
+ Experience with webinar software (Webex, MS Teams, Zoom, etc.) preferred.
+ Experience with applications such as ServiceNow and Salesforce) preferred.
+ Prior technical training experience preferred.
Clearance Requirements:
+ Must be a US Citizen and able to obtain and maintain a Secret clearance.
Physical Requirements:
+ Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
+ Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.
+ Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
+ Must be able to deliver presentations as needed.
+ Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
Source : ManTech