IT Support Technician - ALDI

Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you’ll help drive cutting-edge initiatives that will ensure the success of our company and your career.

Position Type: Full-Time (Fully On-Site)
Starting Wage: $23.75 per hour
Wage Increases: Year 2 - $24.50 | Year 3 - $25.25| Year 4 - $26.00

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution. 
• Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required. 
• Notifies their direct leader of recurring issues providing suggested process improvements. 
• Escalates to the appropriate level of support and/or management when necessary.
• Suggests process improvements to their leader in areas that could positively impact the business and the level of support.
• Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures.
• Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
• Other duties as assigned.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Gives attention to detail and follows instruction.
• Excellent verbal and written communication skills.
• Ability to prioritize and work under strict deadlines.
• Ability to work both independently and within a team environment.
• Ability to stay organized and multi-task efficiently.
• Ability to interpret and apply company policies and procedures.
• Knowledge of business system and processing requirements.
• Proficient with office productivity software.
• Develops and maintains positive relationships with internal and external parties.
• Prepares written materials to meet purpose and audience.

Education and Experience:

• High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required.

Physical Requirements:

• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 50 lbs.
• Occasionally required to handle small computer components to perform tasks.
• Regularly required to read and identify small status listings, markings and components.

Travel:

• Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

ALDI offers competitive wages and benefits, including:

• 401(k) Plan
• Company 401(k) Matching Contributions
• Employee Assistance Program (EAP)
• PerkSpot National Discount Program

In addition, eligible employees are offered:

• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 7 Paid Holidays
• Up to 6 Weeks Paid Parental Leave at 100% of pay
• Up to 2 Weeks Paid Caregiver Leave at 100% of pay
• Short and Long-Term Disability Insurance
• Life, Dependent Life and AD&D Insurance
• Voluntary Term Life Insurance

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.