IT Support Technician - Veterans Sourcing Group
Blacksburg, VA 24060
About the Job
IT Regional Support Technician
Blacksburg, VA onsite
Duration: Ongoing
Contract/possibility for conversions: Based on performance and business need
This is a full-time role to support the Blacksburg site shifts Mon-Fri 8am-5pm with occasional overtime, weekend, and on call support as required by the business or management.
Prescreen questions
- Need to do a proper-pre technical screening
- Need to have recruiter screening summary on top of resume.
- Including Skill matrix and Writeup from worker on these skills is a plus.
- All past projects should have Durations and locations.
- Current location must be mentioned on the resume.
Mode of interview: Zoom
No of rounds of interview: 3
Possible travel to Atlanta area to train
Primary Function of Position
The IT Regional Support Technician is an onsite position responsible for supporting hardware and software for engineering, manufacturing lines and corporate users by utilizing best practices as defined and facilitated by the IT Support Services, Infrastructure, Security, and Network departments. The scope of support includes computers, printers, operating systems, infrastructure, AV, network switches and various software used to support business functions engineering and manufacturing process.
Essential Job Duties
• Respond onsite to requests for IT assistance directly from site users or as escalated from Tier I or II support. This includes entering manufacturing areas, labs and cleanrooms while adhering to guidelines and requirements
• Be part of a 24x7x365 on call rotation and/or provide after-hours support as needed
• Document, follow, and maintain processes, best practices, knowledge bases, and training materials
• Support all manufacturing IT needs including software, computers, printers, infrastructure, and other 3rd-party hardware
• Manage or participate in various assigned projects as needed
• Ensure company and departmental goals are met completely and on time
• Communicate with management to provide timely reporting of issues, status, and resolutions
• Coordinate with Business Applications, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
• Support core domain services such as DHCP, DNS, Group Policy, Azure, etc. in an Active Directory environment
• Use system imaging infrastructure to build and deploy new computers
• Install, configure, and setup hardware and software, troubleshoot issues
• Conduct and maintain inventory counts to ensure accuracy and compliance with processes
Required Skills and Experience
• Associate degree or equivalent work experience is required
• At least 3 years' experience supporting a Windows operating system computing environment, Linux OS experience highly desirable
• Demonstrable troubleshooting skills using a methodical approach
• Well-developed customer service, time management, and organizational skills
• Excellent communication skills both verbal and written including grammar, spelling, punctuation, and formatting for readability
• Attention to detail when following instructions and writing documentation
• Strong knowledge of Microsoft Operating Systems required
• Experience supporting an Active Directory environment and various business applications
• Understanding of Organizational Units (OUs), Group Policy Objects (GPOs), Distribution and Security Groups
• Ability to repeatedly lift 50+ lbs. to workbench/desk top height
• Weekend and non-business hours support required as needed
• Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired
• Working knowledge of Poly/Zoom Audio Visual communications and hardware is desired
• Should be flexible and able to complete projects outside normal daily duties as needed
• Functional familiarity with SCCM, Zoom, Exchange Online, and Microsoft 365 administration is desired
• Experience working in a manufacturing environment and/or cleanroom protocols is a plus
• Experience supporting Qualified systems and execution IQ/OQ tasks is a plus
We are an AA/EEO/Veterans/Disabled employer
Blacksburg, VA onsite
Duration: Ongoing
Contract/possibility for conversions: Based on performance and business need
This is a full-time role to support the Blacksburg site shifts Mon-Fri 8am-5pm with occasional overtime, weekend, and on call support as required by the business or management.
Prescreen questions
- What is the largest number of users you have provided technical support for?
- Are you comfortablereporting onsite 5 days/ week?
- Need to do a proper-pre technical screening
- Need to have recruiter screening summary on top of resume.
- Including Skill matrix and Writeup from worker on these skills is a plus.
- All past projects should have Durations and locations.
- Current location must be mentioned on the resume.
Mode of interview: Zoom
No of rounds of interview: 3
Possible travel to Atlanta area to train
Primary Function of Position
The IT Regional Support Technician is an onsite position responsible for supporting hardware and software for engineering, manufacturing lines and corporate users by utilizing best practices as defined and facilitated by the IT Support Services, Infrastructure, Security, and Network departments. The scope of support includes computers, printers, operating systems, infrastructure, AV, network switches and various software used to support business functions engineering and manufacturing process.
Essential Job Duties
• Respond onsite to requests for IT assistance directly from site users or as escalated from Tier I or II support. This includes entering manufacturing areas, labs and cleanrooms while adhering to guidelines and requirements
• Be part of a 24x7x365 on call rotation and/or provide after-hours support as needed
• Document, follow, and maintain processes, best practices, knowledge bases, and training materials
• Support all manufacturing IT needs including software, computers, printers, infrastructure, and other 3rd-party hardware
• Manage or participate in various assigned projects as needed
• Ensure company and departmental goals are met completely and on time
• Communicate with management to provide timely reporting of issues, status, and resolutions
• Coordinate with Business Applications, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
• Support core domain services such as DHCP, DNS, Group Policy, Azure, etc. in an Active Directory environment
• Use system imaging infrastructure to build and deploy new computers
• Install, configure, and setup hardware and software, troubleshoot issues
• Conduct and maintain inventory counts to ensure accuracy and compliance with processes
Required Skills and Experience
• Associate degree or equivalent work experience is required
• At least 3 years' experience supporting a Windows operating system computing environment, Linux OS experience highly desirable
• Demonstrable troubleshooting skills using a methodical approach
• Well-developed customer service, time management, and organizational skills
• Excellent communication skills both verbal and written including grammar, spelling, punctuation, and formatting for readability
• Attention to detail when following instructions and writing documentation
• Strong knowledge of Microsoft Operating Systems required
• Experience supporting an Active Directory environment and various business applications
• Understanding of Organizational Units (OUs), Group Policy Objects (GPOs), Distribution and Security Groups
• Ability to repeatedly lift 50+ lbs. to workbench/desk top height
• Weekend and non-business hours support required as needed
• Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired
• Working knowledge of Poly/Zoom Audio Visual communications and hardware is desired
• Should be flexible and able to complete projects outside normal daily duties as needed
• Functional familiarity with SCCM, Zoom, Exchange Online, and Microsoft 365 administration is desired
• Experience working in a manufacturing environment and/or cleanroom protocols is a plus
• Experience supporting Qualified systems and execution IQ/OQ tasks is a plus
We are an AA/EEO/Veterans/Disabled employer
Source : Veterans Sourcing Group
