IT Support Technician - G&W Electric Co

IT Support Technician

Reporting to the IT Service Desk Lead, the IT Support Technician will join a team that is the first point of contact for all local and remote users at G&W Electric. They will provide technical support, advice, and assistance for requests as well as diagnose/troubleshoot hardware and software-related issues. Additionally, the IT Support Technician will work on IT projects as they relate to company priorities. This role is on site in our Bolingbrook location.

As an IT Support Technician you will:

• Support local and remote users via IT service desk ticketing system
• Provide user access and support to hardware including:
  • Desktop and laptop computers
  • PC peripherals – monitors, keyboards, mice, and other accessories
  • Desk phones, mobile phones, and headsets
  • Printers
  • Barcode scanners
• Perform PC software installation and support
• Diagnose and troubleshoot issues with network connectivity
• Support conference room audio and video equipment
• Set up and configure new computers
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus, and malware protection
• Track and update IT inventory
• Work with vendors to help resolve technical issues
• Perform miscellaneous related duties and other duties as assigned
• Participate in IT-related projects

We are looking for someone with:

• Experience installing and supporting desktop operating systems including Windows 10 and 11
• Experience installing and supporting desktop applications including Microsoft Office 365 and Teams
• Experience identifying/remediating virus and malware infections
• Knowledge of computer hardware components
• Knowledge of Windows Active Directory services including Domain, Group Policy, and AD Objects
• Excellent interpersonal, verbal, and written skills
• Strong troubleshooting and problem-solving skills
• Ability to work collaboratively and independently on assigned duties
• Ability to multi-task and prioritize assignments in a fast-paced environment
• Exceptional customer service skills and ability to work well with all levels of employees

Ideally you will also have:

• An Associate’s/Bachelor’s Degree in IT or related field or equivalent experience
• 2+ years of experience as IT Service Desk Technician
• Experience using the ServiceNow ticketing system
• CompTIA A+ Certification
• Experience in a manufacturing environment

What we offer you:

Typical pay is $49,710 – 60,900 annually.

Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.

G&W Electric offers a comprehensive benefits package that includes:

• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• Health club membership program and reimbursement
• Employee Assistance Program
• Tuition Reimbursement
• 401 (k)
• Annual Profit Sharing
• Vacation
• Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

Learn more about our company by watching this video: https://www.youtube.com/watch?v=DMtAhsdYeUQ

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.

*G&W Electric participates in the E-Verify process for all new hires.

VEVRAA Federal Contractor