IT Support Technician - Developmental Services, Inc. - Columbus
Columbus, IN 47201
About the Job
Our Vision
The elimination of barriers that restrict individuals with disabilities from community inclusion.
We strive to eliminate all barriers that keep our clients from being a part of their community.
Our Mission
To provide services and supports to people with barriers to attain self-direction, inclusion, personal fulfillment, and productivity in all life areas.
At DSI, we provide these services and supports to our clients to help them attain self-direction, inclusion and personal fulfillment and be productive in all areas of life.
JOB DESCRIPTION
POSITION TITLE: IT Customer Support
DIVISION: Business Services
SUPERVISOR: IT Director
CLASSIFICATION: Non-Exempt
STATUS: Full-Time
PRIMARY PURPOSE:
Responsible for first contact/ tier 1 end user support for the agency. Perform various functions including, coordination with network administration, troubleshooting, helpdesk, and equipment installation.
ESSENTIAL FUNCTIONS:
- Manage the network user accounts and e-mail management using Office365.
- Serve as the point of contact and respond to all help desk requests from employees by resolving issues.
- Maintain Printer, Copier, Scan to e-mail functionality.
- Assist the Support Technicians with their job functions when needed.
- Uphold HIPAA and IT policies and procedures and maintain proper documentation accordingly.
- Must be able to perform such physical acts as move a computer from floor to desktop, access overhead storage, and lift and bend up to 40 pounds without assistance.
OTHER FUNCTIONS:
- Daily will report to the IT Director.
- Make recommendations for a safe environment for all staff and persons served.
- Staff current on agency related technology through continuing education and self-study. Apply knowledge to agency IT functions.
- Maintain the confidentiality of agency business information.
- Perform other duties as assigned by immediate supervisor.
QUALIFICATIONS:
- 2+ years of relevant work experience or education. Associate or Bachelor’s degree in a computer science/technology field of study is preferred. High School Diploma or equivalent required.
- Strong customer service skills and experience in providing clear and accurate instructions.
- Knowledge of network infrastructure, including CAT5/6, switches, and routers. Experience with remote troubleshooting.
- Experience in networking, hardware, and software. Hardware experience must include desktops and laptops. Software experience must include Microsoft Office and Windows. Chrome OS and Android knowledge is preferred. Networking experience must include understanding of Active Directory and Group Policy.
- Previous experience with phone system management preferred.
The above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent to the job. The immediate supervisor, as specified above, may elaborate on or add to the above list if the duties come within the employee’s realm of responsibility.
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