IT Support Technician (Credit Union) - Ledgent Technology

We are partnering with a Credit Union in Riverside hiring an IT Support Technician to start immediately.

• This is a Direct Hire position
• Hybrid on site, 3 days on site, 2 days remote
• Hourly rate is up to $25.69 to start, and after 6 months will turn into $28.54/hour.
• Looking for someone with level 2 support experience

Summary

The IT Support Technician I serves as the first point of contact for IT support, responds to user inquiries, provides assessment for problems with IT equipment and applications, maintains inventory control by tracking IT equipment and supplies, categorizes and records reported inquires and solutions in ticket system, and escalates complex issues to elevated IT team members.

Essential Duties And Responsibilities

• Phone Queue and Remote User Support.
• Basic Windows OS Desktop Support and Troubleshooting.
• Basic Branch and Office Equipment Support and Troubleshooting.
• Maintains Inventory, IT Equipment, and supplies.
• Basic Hardware and Software Support and Troubleshooting.
• On-Site Branch Support.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.