IT Support Technician at Akkodis

Akkodis is seeking an IT Support Technician for a temp-to-hire role in Grand Rapids, MI. Qualified candidates will have either 1 year of Help Desk OR IT Support experience, or an Associate Degree in a related IT field. The IT Support Tech will be responsible for supporting end-user technical hardware or software issues, monitoring the help desk system, managing user accounts, and assisting the IT Team in various other tasks or projects.

Salary Range: $19 per hour

The is a great chance to join an established employer offering learning opportunities!

IT Support Tech job responsibilities include:

• Manage the help desk system by monitoring submitted tickets, providing end-user support while documenting issues and resolution, and escalating tickets to IT staff as needed.

• Monitor the help desk phone line, provide support as required, and add new tickets in the help desk system to document and track issues and requests.

• Install, configure, and repair computer hardware, printers, and related IT equipment.

• Configure new user accounts and manage existing user accounts and access.

• Work with vendors to install new software or release updates on computers or servers and educate users on new software releases or changes.

• Analyze software support processes to suggest improvements.

• Monitor and manage software license usage and compliance.

• Maintain IT hardware and software inventory lists.

• Document IT process and procedures as required.

• Document all issues, resolutions, and procedures necessary for help desk ticket completion, internal processes, and unique software configuration.

• Assist in the administration of the phone system including hardware, software, system configuration, and related services.

• Assist in supporting processes for system backups and disaster recovery.

• Ability to work well in a team environment and communicate effectively and professionally.

• Perform additional duties as assigned.

QUALIFICATIONS:

• 1 year of Help Desk OR IT Support experience, or an Associate Degree in a related IT field

• Excellent customer service, communication, and problem-solving skills as well as a strong attention to detail

• Working knowledge of computer-related hardware, software installation procedures, and Microsoft Windows operating systems

• A+ certification is a plus

• Ability to work well with minimal supervision and manage multiple priorities in a fast-paced, operations focused, team environment

If you are interested in this IT Support Technician role in Grand Rapids, MI, please click APPLY NOW. For other opportunities available at Akkodis go to

. If you have questions about the position, please contact Kathy Becher at or kathy.becher@

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

Pay Details: $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to />
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance