IT Support Technician II - Ledgent Technology

Job Title: IT Support Technician II
Location: Huntington Beach, CA 92649
Job Type: 100% Onsite, Contract-to-Hire (C2H) and Direct Hire
Salary Range: $62,400 - $72,800

Job Summary:
We are seeking an experienced IT Support Technician II to deliver prompt and effective technical support for computer systems. In this role, you will handle Level II technical inquiries and provide knowledgeable resolutions. The ideal candidate will possess robust technical expertise, excel in communication, and demonstrate a customer-centric approach with patience in resolving complex customer service issues.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or the ticketing system; triage issues as required.
• Troubleshoot and resolve Tier 2 hardware and software issues in a timely manner, ensuring complete client satisfaction.
• Handle onboarding and offboarding processes for employees across the entire client base.
• Identify recurring issues and develop solutions, including impact analysis.
• Resolve issues remotely using the company's Remote Monitoring and Management (RMM) tools.
• Document solutions and resolution processes in the ticketing system.

Required Qualifications:

• 4-5 years of experience in a Service Desk role.
• CompTIA A+ certification or equivalent, with a desire to enhance knowledge.
• Experience with enterprise email solutions such as Office 365, G Suite, and Exchange, including integration on mobile devices.
• Ability to diagnose and resolve workstation issues.
• Excellent communication skills and the ability to fully document interactions.
• Customer-oriented with the ability to work under pressure.
• Experience installing, configuring, and troubleshooting PC, Mac, and mobile device hardware and OS issues.
• Ability to troubleshoot and deploy enterprise printers, including multifunctional devices.
• Working knowledge of Microsoft Server, Active Directory, networking, and infrastructure for intermediate-level issues.
• Additional duties as assigned.

Schedule:

• 8-hour shift, Monday to Friday, 8:00 AM - 5:00 PM Onsite

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.