IT Support Technician - Internship - WOW Payments

We are the country's leading payment processing system and the ONLY one that takes 0% fees from merchants. We served thousands of merchants and offer growth solutions (Ranked No. 64 in 5000 Inc magazine with $51M annual revenue in 2017.) We are credited by BBB with 100% customer satisfaction. ABC news rated us amongst the top 50 most trusted companies in America. We have a diverse team and provide career growth opportunities, entrepreneurial skill set development, marketing and business management experience to applicants who get the chance to work with us.

IT SUPPORT TECHNICIAN DUTIES & RESPONSIBILITIES

Responsibilities for  IT Support Technician

It is the responsibility of qualified service technicians to maintain good working order and diagnose any problems with the hardware they're responsible for servicing or repairing. Also, they should be capable of repairing, replacing, or installing complex machinery and devices, in the credit card payment processing industry.

Qualifications for IT Support Technician

• Making sure new hardware and complex products work correctly and safely while installing them
• Instructing hardware users about proper usage and maintenance
• Diagnosing and repairing broken or damaged equipment in the field or in a repair shop
• Analyzing hardware and installation functionality and preparing maintenance and repair reports
• Getting customers to replace or repair key components or hardware devices when necessary
• Maintaining friendly and professional customer relations
• Presenting complex installation, diagnostic, and repair issues in a way that is accessible to non-technical people
• Preferably bilingual (both English & Spanish language)

Benefits

• $15 hourly wage, minimum of 40 hours per week
• Full-time position available
• Career advancement opportunities!
• Work-sponsorship available (if qualified)

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