IT Support Technician - Goldbelt, Inc.

Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.

Summary:

We are currently seeking a highly skilled Journeyman PC Technician to join our team and provide expert support in maintaining and troubleshooting computer systems for the Department of Defense.

Essential Job Functions:

• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.
• Monitors and responds to software problems utilizing software testing, tools and techniques.
• Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.
• May provide LAN server support.
• Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software.
• PC Deskside Technicians log, validate and diagnose customer issues, on the full range of applications used on the customer site.
• Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the ticket to the appropriate resolution group. 
• Escalation and management of calls to agreed service levels.
• Excellent attendance and punctuality are required.
• Installing and configuring application and operating system software and upgrades.
• Troubleshooting and repairing software and network connectivity issues.

• Proficiency in hardware and software troubleshooting.
• Familiarity with operating systems, including Windows and macOS.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively in a team environment.

Minimum Qualifications:

• Bachelor degree in a STEM field or equivalent years of experience
• Minimum 3-5 years of related experience as a PC Technician or similar role.

Preferred Qualifications:

• Technical certification (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) is a plus.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.