IT Support Technician at TEKsystems

Description:

The Help Desk Technician provides technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, responding to support requests, and ensuring efficient and effective resolution of IT-related problems.

Duties and Responsibilities:

• Identify, research, and resolve routine technical problems of low complexity.
• Provide support to end users for basic computer, application, system, device, access, and hardware issues.
• Document, track, and monitor problems using applicable systems and tools, such as the ticketing system.
• Assist in maintaining and updating IT inventory records, including hardware, software, and peripherals.
• Perform password resets for users.
• Support verifying and validating user accounts to maintain security and data integrity.
• Assist in implementing and monitoring user authentication processes to ensure compliance with security protocols.
• Help maintain accurate user records by updating personal and professional information in the organization’s database or directory.
• Perform other duties as assigned.

Required Skills and Abilities:

• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Willingness to learn and grow in a challenging and fast-paced environment.
• Strong problem-solving and troubleshooting skills.
• Proficiency in printer troubleshooting (Zebra, HP, Xerox, wired and wireless).
• Good prioritization skills.
• Basic networking knowledge.
• Experience with software/patch deployment.
• Familiarity with ticketing systems.
• Degree in a computer-related field.
• Proficiency in Excel (pivot tables, VLOOKUP, etc.).
• Ability to create documentation.

Education and Experience:

• Technical degree preferred.
• Two to four years of experience required.
• Basic understanding of computer hardware, software, and networking principles.
• Familiarity with Windows, Android, and iOS operating systems.
• Basic knowledge of Microsoft Office Suite and common software applications.
• Understanding of network basics, such as TCP/IP, DNS, and DHCP.
• Knowledge of Microsoft 365.

Skills:

• Support, Troubleshooting, Windows 10

Benefits Information:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

Medical, dental & vision 

Critical Illness, Accident, and Hospital 

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

Short and long-term disability 

Health Spending Account (HSA) 

Transportation benefits 

Employee Assistance Program 

Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.