It Support Technician at TEKsystems

Detailed Job Description

TEKsystems is searching for an experienced IT Support Specialist. This role will allow someone to grow with in the IT industry by gaining experience working with a wide range of technologies. Our client is actively looking to find someone who is excited to be a part of is a growing company. Primary responsibilities include supporting end-user technical hardware or software issues, managing user accounts, and assisting the IT Team in various other tasks or

projects to ensure all the technical needs of the organization are met and operating efficiently.  Document all issues, resolutions, and procedures necessary for help desk ticket completion, internal processes, and unique software configuration. The IT Support

Technician must possess excellent customer service, communication, and problem-solving skills as well as a strong attention to detail. Must have a general working knowledge of computer-related hardware, software installation procedures, and Microsoft Windows operating systems. This position should be able to work well with minimal supervision and manage multiple priorities in a fast-paced, operations focused, team environment.

Position Responsibilities

·      This role provides a point of contact for technical assistance and support within our client’s organization

·      Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users.

·      Active Directory/Group Policy Support

·       Windows 10 support for end users

·      Provide end-to-end IT support relating to hardware and software applications

·      This person will computer systems, hardware, or software, and will work with other Information Technology areas to escalate and resolve problems, if necessary.

·      Document, develop and improve existing IT processes, and adhere to established standards and best practices.

·      Support PC, Mac, Linux workstations, VDIs, and various tablet platforms

·       Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards

·       Troubleshoot hardware/software

·       Experience working with a ticketing tool

·      MDM

Position Requirements, 2+ year of the following:

•       Windows Operating Systems experience

•      Active Directory and account management

•      Office 365 Suite Support

•      Deployment/installation/ configuration, maintenance, and troubleshooting of end-user equipment (mobile devices, peripherals, etc.)

•      VPN/Access

•      General Network/Hardware Support

Skills:

Troubleshooting, Hardware, Customer service, Technical support, Deployment, Desktop, Support,Imaging, Windows 10, Help desk, Troubleshooting hardware, O365, Windows, Office 365, Mac, Apple

Experience Level:

Intermediate Level

About TEKsystems:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

·       Medical, dental & vision

·      Critical Illness, Accident, and Hospital

·      401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

·      Life Insurance (Voluntary Life & AD&D for the employee and dependents)

·      Short and long-term disability

·      Health Spending Account (HSA)

·      Transportation benefits

·      Employee Assistance Program

·      Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal

opportunity employer and will consider all applications without regards to

race, sex, age, color, religion, national origin, veteran status, disability,

sexual orientation, gender identity, genetic information or any characteristic

protected by law

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.