IT System Administrator (Hybrid) - Michigan Peer Review Organization

About iMPROve Health

Come join the iMPROve Health team! iMPROve Health is Michigan’s Medicare-designated Quality Improvement Organization. We are both a Cool Place to Work (Crain’s Detroit Business) for the last 4 years and one of the Best Places to Work in Healthcare as judged by Modern Healthcare. As a nonprofit organization, we have more than 40 years’ experience improving healthcare across the continuum of care using evidence-based and data-driven logic. iMPROve Health provides medical consulting and review, as well as data analysis to federal agencies, state Medicaid and public health organizations, healthcare facilities, private health plans and other third-party payers. We also have extensive experience completing thoughtful and impartial utilization review, dispute resolution and peer reviews. Our goal is simple – to help healthcare get better!

This position is 100% remote and provides the opportunity to work virtually with team members from anywhere within the United States. We pride ourselves on providing a great work/life balance for employees, while also providing the ability to promote their career development and gain new skills through employee education opportunities.

iMPROve Health is committed to improving the quality, safety, and efficiency of healthcare. Although we do not see patients, we are healthcare professionals (including physicians and nurses) and consultants who work with healthcare providers to promote the adoption and use of evidence-based best practices and processes to achieve our healthcare quality goals. Our services offer our clients and partners access to a proven, impartial, connected resource that understands the intricacies of healthcare. It is our #1 priority to provide thoughtful evidence-based strategies and solutions that help them achieve their healthcare quality improvement goals and outcomes.

iMPROve Health is an equal employment opportunity employer.

*This is a hybrid position and requires on-site work approximately 10% of the time.*

*Candidates must reside within a reasonable commuting distance of the 48202 zip code.*

SUMMARY:

The IT Systems Administrator will be responsible for the administration, implementation and support of a variety of platforms and operating systems within the company IT infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and support laptops, including security software (antivirus/antimalware), patching, and preventative maintenance such as disk system support, hardware support, and business applications support.
• Manage and optimize cloud infrastructure on Azure and AWS, including provisioning, monitoring and maintenance of resources.
• Manage and support servers and storage devices in Azure and AWS, including security software (antivirus/antimalware), patching, and preventative maintenance (server updates, operating system support, hardware support, and other business applications).
• Set up new employee accounts, install and ship laptops, and onboard new team members. Remove system access and coordinate retrieval and return of equipment for former team members.
• Manage backups of O365, including test backups and restore for testing, as well as restoring missing files as requested.
• Provide staff training on O365, Adobe, Windows 10 and 11.
• Respond to and resolve helpdesk tickets.
• Assist with installing new applications/software.
• Analyze and assess existing systems, identify areas for improvement, and implement effective solutions to enhance system efficiency and reliability.
• Ensure cloud environments are secure and compliant with industry standards and regulations, implementing best data protection and privacy practices.
• Create and maintain comprehensive documentation for systems, processes, and procedures, ensuring clear and accessible information for the team
• Work closely with other team members to support and deliver integrated solutions.
• Provide guidance and training to junior team members, fostering a culture of continuous learning and development
• Assist in managing the inventory of assets, including software, hardware, and licenses
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in computer science, information systems or related field required
• Minimum 5 years of experience in system analysis and/or technical support
• Minimum 2 years of experience with Microsoft Azure and Amazon Web Services (AWS)
• Strong knowledge of cloud infrastructure, networking, and security principles.
• Proficiency in automation and scripting languages such as PowerShell, Python, or similar
• Excellent problem-solving skills with a proactive and analytical approach
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
• Certifications in Azure (e.g., Azure Administrator, Azure Solutions Architect) and AWS (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator) are highly desirable
• In-depth knowledge and server administration experience including the configuration and maintenance of Microsoft Azure
• Experience with and able to troubleshoot, administer and maintain enterprise virtualization, email, storage, systems management and other infrastructure related resources
• Experience supporting network accounts and access, e-mail access, desktop virus protection, desktop operating system patches, desktop hardware configurations, backup and recovery and voicemail systems
• Ability to work under stress and resolve system issues quickly

CERTIFICATES, LICENSES, REGISTRATIONS:

• Certifications in Azure (e.g., Azure Administrator, Azure Solutions Architect) and AWS (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator) are highly desirable.