IT System Engineer - Trident Consulting

Trident Consulting is seeking an " IT Systems Engineer” for one of our clients in Rochester, NY (Onsite)

Job Title: IT Systems Engineer

Location: Rochester, NY (Onsite)

Type: Contract to hire

Overview

The IT Systems Engineer will work in conjunction with Customer personnel for the following purposes. This role needs to be an IT resource who can work autonomously. The Technical Analyst will support Windows / Mac OS, and O365 related apps, as well as "End-user computing” tools and infrastructure products. The Technical Analyst will maintain daily activities as a Level 2-3 Analyst resolving issues and providing support for requests, projects, and enhancements.

Summary of Services:

• Provide advanced support for Desktop & Helpdesk escalations.
• Provide back up support for Windows 7, 10, 11 image creation and software application support.
• Desktop software deployment using EPM/ISM tools.
• Integration support between EPM and ISM tools
• Support for providing temporary and permanent admin services to the user for their desktop/laptop.
• Support for the Systems Management Services & tools.
• Overall management of the EPM tool.

Preferred Technical Skills:

• Knowledge of application installations and interoperability.
• Knowledge of complex computing environment and infrastructure.
• Experience with certification and testing methodologies.
• Experience with batch files, PowerShell, application scripting, queries, and report generation.
• Experience with IT device security.
• Experience with Windows imaging tools – sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
• Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
• Knowledge of client operating systems (Windows, MACOS, iOS, Android).
• Knowledge of Office 365 and Microsoft Azure.
• Knowledge of networking and client server fundamentals.
• Experience entering, tracking, and resolving service calls with proper documentation.
• Effective problem solving/troubleshooting skills.
• Good judgment /analytical skills.

About Trident: Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.

Some of our recent awards include: 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area