IT Systems Administrator - Innovative Skincare

Embark on an extraordinary journey with us at Innovative Skincare, home of the renowned iS CLINICAL cosmeceutical brand. We are not just about creating groundbreaking skincare products; we are about creating chemistry that extends beyond the lab – a dynamic synergy between our products and our people.

At Innovative Skincare, we believe in a unique formula: the perfect blend of professional expertise and cultural harmony. This philosophy fuels our brand’s continuous growth and empowers each member of our team. We are more than a company; we are a community bound by passion, dedication, and a deep love for what we do, crafting an atmosphere that is as vibrant and energizing as our products.

Who we are: Discover a world where skincare innovation meets scientific excellence at Innovative Skincare, a globally acclaimed leader in high-performance cosmeceuticals. Our journey is rooted in the relentless pursuit of creating skincare products that are not only effective but transformative. At the heart of our brand is the iS CLINICAL line, renowned for its fusion of nature’s finest ingredients with cutting-edge science. We are driven by a deep understanding of skin biology and a passion for unlocking the secrets of skin health and rejuvenation.

Our ethos is built on the pillars of innovation, integrity, and excellence. Our team members at Innovative Skincare are part of a company that is shaping the future of skincare, where your work contributes to the well-being and confidence of people globally. Join us and be a part of this exciting alchemy where your talent meets our vision, creating a world of pure chemistry!

About the role: As a Systems Administrator, you will have the opportunity to gain hands-on experience in managing and maintaining our organization’s IT infrastructure. You will work closely with our IT team to support various systems and services, including Azure, Entra Active Directory (AD), Sharepoint, O365, Mobile Device Management (MDM), and security protocols. Experience with workstation setup and maintenance will also be essential for this role.

This position reports to the Director of IT and will be on-site in Burbank, CA

Duties/Responsibilities:

• Assist in managing and maintaining company's IT infrastructure, including servers, networks, and storage systems, and provide technical assistance/support to end-users on any IT-related matters.
• Manage and maintain Azure VM’s services and resources, including performance and security issues.
• Implement and optimize Azure-based solutions and maintain backup/recovery protocols.
• Support the administration and maintenance of Entra Active Directory and O365 services.
• Assist in user and group management, permissions, and access control.
• Troubleshoot AD-related issues and provide timely resolutions.
• Set up, configure, and manage O365 Mailboxes, distribution groups, and shared mailboxes.
• Implement and manage email policies, retention policies, and data loss prevention (DLP) policies.
• Troubleshoot email delivery issues.
• Set up, maintain, configure, and manage RingCentral, including device set up, call routing, auto attendants, and call queues.
• Provide integration support for RingCentral omnichannel to Salesforce.
• Assist in user support, setup, and management of MDM MS Intune solutions for workstation and mobile devices.
• Setup, configure, and deploy laptops for new/current employees and provide technical hardware and software support.
• Assist in implementation and maintenance of security protocols, participate in security audits and vulnerability assessments, and aid in security-related incidence response/resolution.
• Ensure compliance with organizational security policies and standards, and ensure all machines/platforms are updated with the latest security patches and software releases.
• Troubleshoot hardware, software, and networking issues, contacting vendor support when necessary.
• Maintain and document IT support procedures and knowledge base articles.

Education and Experience:

• Bachelors from a relevant degree program (Computer Science, Information Technology, or related field), and a minimum of 3-5 years of experience in system administration with focus on cloud services and security.
• Strong understanding of Azure cloud services and administration.
• Experience in Exchange Online and Active Directory (AD) management.
• Experience in mobile device management (MDM) solutions.
• Experience in workstation/mac setup, configuration, and troubleshooting.
• Knowledge of IT security principles and best practices.
• Experience in migration from On Prem to Azure and One Drive is a plus.
• Excellent problem-solving and communication skills.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times. 

Our company is dedicated to providing equal employment opportunities and embraces diversity and inclusion in our workplace. All eligible candidates will be considered for employment without bias towards their race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, or veteran status.

Following the Fair Chance Initiative for Hiring Ordinance, our hiring process is inclusive of candidates with criminal histories, ensuring fairness and equality in accordance with California's employment laws.

Adhering to the requirements of California's law on salary transparency, the salary bracket for this role is set between $95,000 and $105,000 annually. The offered salary may be adjusted based on various factors such as the applicant's qualifications, skills, and professional experience.

Requirements: