IT Systems Administrator - Integrated Services for Behavioral Health

We are seeking an IT Systems Administrator!
Franklin County, OH

Join our team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

Our Information Technology team is seeking a Systems Administrator will perform a variety of complex information systems administration functions including installing, configuring, and supporting complex operating and server-based systems; monitoring and maintaining Integrated Services for Behavioral Health (ISBH) technology systems including servers, networking, applications, virtual environment, telecommunications and databases; assisting in the development of images, deployment of applications and services, technology device management, and advanced technical problem solving; monitoring services and applications to ensure availability to system users; and assisting with the implementation of new and upgraded technologies across the entire ISBH technology infrastructure.

The salary range for this position is $75,006-$95,190 annually based on experience, education, and/or licensure.

Essential Functions:

• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, databases, virtual resources, network resources, telecommunication resources, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups and integrity checks.
• Design, deploy, and maintain Windows Servers systems, AD, DHCP, DNS, NTP, Active Directory, GPO, VMware, Shortel/Mitel, SonicWall, and other core infrastructure components in an enterprise environment.
• Maintain virtual environment (Hyper-V and VMware) including underlying host server hardware, and virtual machines, and ensure optimal operation of the virtual environment.
• Maintain, monitor, test, and ensure smooth and consistent operations of the necessary backup environments in order to keep the organization’s data resources properly backed up and protected.
• Test, deploy, and monitor the necessary Windows updates, security patches, and OS deployments across the infrastructure to ensure endpoints and servers stay up to date in terms of these patches/updates.
• Responds to and acts as tier III to help resolve technically complex or challenging help desk tickets.
• Configures monitors and maintains the network infrastructure including firewalls, switches, routers, and wireless network components.
• Provides support and guidance to help desk support team members as necessary.
• Creates, edits, and maintains all necessary infrastructure documentation including but not limited to server inventory, network diagram, IT Disaster Recovery Plan, Cyber Security Incident Response Plan, scheduled job logs, etc.
• Creates, updates, and maintains the necessary monitoring and alerting system to ensure that all applicable components of the production infrastructure are properly monitored and that all the required alerts are in place and functional.
• Travels to ISBH locations within our service area as needed.
• Other duties or special projects as assigned.

Minimum Requirements:

• 8+ years in the IT field with at least 6 years of those maintaining a complex IT infrastructure environment and 4 years of those in Healthcare IT.
• Bachelor of Science in Computer Information Systems or related field or 8+ years of experience maintaining a complex IT infrastructure.
• Knowledge of healthcare IT in a community health center setting.
• Knowledge and prior experience with servers, networking telecommunications, and the principles of building and maintaining a complex IT infrastructure.
• Proficiency with MS Server, MSSQL, Active Directory, O365, SonicWall Firewalls, Network Routing, Shortel/Mitel Telecommunications System, VMware and Wireless Networking.
• Knowledge of IT Disaster Recovery, Cyber Security Incident Response, Systems Monitoring/Alerting, IT Backup/Recovery, and Firewall Rules preferred.
• Ability to (oral, written, presentation, training, user interaction, etc.) clearly and present both technical and non-technical information effectively with peers and other levels of management.
• Must have a strong customer service focus and interpersonal skills to deal effectively with clinicians, staff, and leadership.
• Skills in working with complex IT environments including both physical and virtual components.
• Skills in effective backup and recovery strategies for a complex IT environment.
• Skills in networking, routing, and firewall protocols.
• Strong communication skills, both verbal and written, are required to ensure proper documentation and execution of duties.
• Skills in telecommunication components including various phone systems, VOIP, SIP, PRI, and the interplay between telecommunications and networks in a converged environment.
• Strong writing, computer, phone, and organizational skills
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Ability to work collaboratively as part of a multidisciplinary team.
• Ability to maintain a professional attitude when dealing with difficult or technically challenging situations or issues.
• Ability to use critical thinking skills to analyze situational information and formulate a solution to technically challenging situations.
• Ability to pay attention to detail across multiple technical arenas.
• Ability to be flexible, prioritize, and perform multiple tasks in high-pressure situations.
• Ability to independently research complex technical issues and formulate viable solutions as needed to perform high-level technical troubleshooting.
• Ability to independently study and learn the functions of new and updated hardware and software components to develop the necessary expertise.
• Ability to use reliable transportation for travel to various locations.
• Requires moderate physical effort regularly, as in frequent traveling, standing, walking, bending, prolonged sitting, stooping, or reaching and/or occasional lifting.
• Must have a valid driver’s license and automobile insurance coverage that meets the company threshold.

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support

To learn more about our organization: https://isbh.org/

OUR VISION
Healthy people. Strong communities.

OUR MISSION
Delivering exceptional care through connection.

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope.

Collaboration - We listen to understand and ask how we can best support the people and communities we serve.

Wellbeing - We are inclusive; we celebrate one another's strengths, and we support one another in being well.

Excellence - We demand high-quality care for those we serve and are a leader in how we care for one another as a team.

Innovation - We deeply value diversity of thought and experience, knowing it is what inspires us to stretch past where we are and reach toward what we know is possible.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.