IT and Systems Coordinator - Relief Mental Health

About Us:

Relief Mental Health was founded in February of 2020. Within these 4 years we have expanded to 10 new offices across Illinois, Wisconsin, and New Jersey. We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs.

Position Summary:

The Information Technology and Systems Coordinator will be an integral part of the Company’s Operations team. This person will help us achieve our ambitious growth goals by coordinating IT and systems projects. Using their background in IT and IS, the person in this position will assist in overseeing a wide array of IT projects and system integrations. The ideal candidate will have strong organizational and time management skills, an eye for detail, and demonstrate the ability to identify and resolve problems in a quick and efficient manner. MUST HAVE EXPERIENCE WITH GOOGLE AND G-SUITE. 

Essential Duties and Responsibilities:

• Coordinate IT upgrade project

• Work with various systems to cross-functionally integrate

• Intake, coordination, and prioritization of IT requests

• Work with software vendors to provide support for software

• Document and maintain detail on all company IT infrastructure and third-party software programs

• Design, develop, implement and coordinate systems, policies and procedures

• Ensure security of data, network access and backup systems

• Audit systems and assess their outcomes to identify problematic areas and implement strategic solutions in time

• Manages hardware and software installations and upgrades

• Maintains information systems by planning, monitoring, and coordinating employees

• Assist in budgeting for clinical IT projects and help reduce expenses across locations

• Maintain portfolio of domain names including keeping web domains active, registered, stable and secure from threats

• Act as a liaison between corporate operations, clinical team, and IT

• Recommend solutions that align with corporate technological policies, strategies, and initiatives

• Work with Corporate to develop standard operating procedures (SOPs) for clinic locations

• Perform other duties as assigned

Basic Qualifications:

• Bachelor’s degree required

• 2-3 years of work experience desired

• 2+ years of experience in IT administration

• Experience preferred in healthcare or similar industry

• Strong understanding of IT Operations (ITOps) and how it can apply to medium/small businesses. Understanding of the HIPAA laws and regulations required.

• Strong understanding of system integrations and APIs

• Strong critical thinking, analytic reasoning, and creative problem-solving skills

• Analytical ability to resolve challenges with permanent and temporary solutions

Physical Requirements:

• Must be able to remain in a stationary position 75% of the time

• The person in this position frequently communicates with managers at remote locations using email and phone

• The person in this position frequently communicates and collaborates with co-workers in the office

• Frequent keyboarding/use of computer for data entry

Technical Skills:

• Experience administering Azure and Google Suite required

• Experience with Tebra, Monday.com, and VoIP phone systems preferred

• Experience administering email and web domains

• Experience with system integrations