IT Systems Engineer ll (Onboarding) - VC3

Description

Key Responsibilities

• Understand and follow “The VC3 Way”.  This is our set of standards and processes that produce a predictable result for the client.  You must be aware of and maintain our standards
• Responsible for thorough onsite and remote discovery and documentation of new standard and advanced client networks 
• Assist with onsite and remote discovery and documentation of enterprise level client networks
• Assist with training and mentoring teammates
• Verify tools and internal processes have been deployed and configured to standards
• Develop and maintain technical knowledge of the client environment and ensure this information is thoroughly and accurately communicated to internal technical and non-technical teams
• Help drive efficiencies and update the new client onboarding process
• Responsible for offboarding VC3 tools and services from departing clients
• Analyze standard, advanced, and enterprise level client technical environments for alignment with documented Best Practices and Standards
• Visit client sites to conduct ongoing reviews of their technical environment
• Collaborate closely with internal teams to review network reports and ensure client’s technology direction is aligned with standards and overall business objectives
• Provide outstanding delivery of our technical services by leveraging both analytical and Big Picture thinking to ensure continuous improvement in both internal processes and client networks

• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Receive mentoring and feedback from peers and others
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Review Tickets with Manager
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• Create and update documentation when changes or occur, or when discoveries are made 
• Attend monthly training & team meetings as required
• Additional duties as required

Skills, Knowledge and Expertise

• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• Possess strong oral and written communication skills and be comfortable interfacing with client executive teams
• Process driven with high attention to detail and excellent follow through skills
• Professional demeanor and outstanding client service skills
• Strong work ethic with a desire to learn, grow, and develop new skills
• At least 1 year experience at VC3 in IT Systems Engineer ll (Onboarding) role or equivalent experience
• 3+ Years in relevant analytical roles or technical support roles
• Two industry-standard certification:
  • A+, Net+, Security+
  • Microsoft
  • Cisco, Juniper, Sonicwall, or similar 
• At least 3 years experience in managing and working with the following technologies:
  • Windows Server (2008R2, 2012, 2016, 2019, 2022)
    • Active Directory
    • GPO
    • DHCP
    • DNS
    • Remote Desktop Services
  • Windows Desktop Operating Systems
  • Cloud environments including Microsoft 365
  • LAN/WAN Technologies
    • Routing and Switching 
    • Firewalls 
    • VPNs
  • AntiVirus/EDR and Security Platforms
  • Virtualization Technologies
    • Hyper-V
    • VMWare
  • RMM Reporting and Scripting
  • PowerShell/Batch File Scripting
• Demonstrated understanding and proficiency in the VC3 alignment and onboarding processes including best practices and resolution paths
• Associate or Bachelor’s degree or equivalent real-world experience

Additional information you will want to know:

• Travel is expected up to 50% of the time
• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• VC3 offers a comprehensive benefit package and 401K/RRSP company matching