IT Systems Engineer at Eclaro
Rochester, NY
About the Job
IT Systems Engineer
Job Number: 24-01786
Job Number: 24-01786
Use your skills where innovative technology solutions begin. ECLARO is looking for a IT Systems Engineer for our client in Rochester, NY.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- The IT Systems Engineer will work in conjunction with Customer personnel for the following purposes:
- This role needs to be an IT resource who can work autonomously.
- Support Windows / macOS, and O365 related apps, as well as "End-user computing” tools and infrastructure products.
- Will maintain daily activities as a Level 2-3 Analyst resolving issues and providing support for requests, projects, and enhancements.
- Provide advanced support for Desktop & Helpdesk escalations.
- Provide back up support for Windows 7, 10, 11 image creation and software application support.
- Desktop software deployment using EPM/ISM tools.
- Integration support between EPM and ISM tools
- Support for providing temporary and permanent admin services to the user for their desktop/laptop.
- Support for the Systems Management Services & tools.
- Overall management of the EPM tool.
Experience:
- 5-10 years of experience
Preferred Skills:
- Knowledge of application installations and interoperability.
- Knowledge of complex computing environment and infrastructure.
- Experience with certification and testing methodologies.
- Experience with batch files, PowerShell, application scripting, queries, and report generation.
- Experience with IT device security.
- Experience with Windows imaging tools – sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
- Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
- Knowledge of client operating systems (Windows, MACOS, iOS, Android).
- Knowledge of Office 365 and Microsoft Azure.
- Knowledge of networking and client server fundamentals.
- Experience entering, tracking, and resolving service calls with proper documentation.
- Effective problem solving/troubleshooting skills.
- Good judgment /analytical skills.
Pay Rate: $72.00 - $75.00/hr.
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Greg Papalexis
Greg.Papalexis@eclaro.com
646-849-5359
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
