IT Systems Event Monitoring Technician at General Dynamics Information Technology

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Suitability:

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Information Technology (IT) Systems, System Administration, Systems Support

Certifications:

Security+, CE - Sec+ CE

Experience:

6 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT is looking for an IT Systems Event Monitoring Technician supporting the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL. The IT Systems Event Monitoring Technician position requires both broad and deep technology knowledge and the ability to effect solutions by applying advanced analysis skills to map customer business challenges to reusable and appropriate end-to-end technology solutions.

Duties and Responsibilities:

- Operate a server maintenance program that provides systems administration, operations and maintenance, and support for all USCENTCOM networks (U.S., allied, and coalition, and of several classification levels), to include servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, and network security.

- Provide overall enterprise level system administration, planning, and management.

- Manage, monitor, and optimize geographically dispersed networked systems.

- Develop, implement, and document network systems.

- Acts as central point of contact as Server SME during operational crisis that impact critical systems

Education and/or Certifications:
Required:

- Bachelor’s Degree with a focus in communication or a related field of study and at least 2 years of experience or 6+ years of IT systems support experience

- COMPTIA Security+ CE Certification

Desired:

- Master’s Degree with a focus in communication, computer science, engineering, or a related field of study

- VMware Certified Professional (VCP) 

- Systems Center Operations Manager (SCOM) Exam

- MCITP Certification  

Required Skills:

- Focus on SCOM engineering efforts as the Subject Matter Expert for the CENTCOM enterprise. 

- Coordinates and leads restoration of services across the enterprise and different technical disciplines. 

- Creates post analysis "after action reports" to develop strategies for preventive maintenance, changes to monitoring posture, and changes to event management response procedures. 

- Provides direct management oversight of the SCOM Management Console. 

- Monitors server-based change actions for effects to the network and system performance. 

- Performs troubleshooting, rollbacks changes or fix actions accordingly.

- Handles Tier I escalations from Help Desk and PC maintenance personnel. Resolving issues that Tier I personnel are not able to troubleshoot. 

- Researches and resolves user issues through direct contact with customer by telephone and walk-in support

-Engineers’ new solutions for problems with no documented resolution. Must provide a written engineering solution to VIP'S and management to resolve issues. 

- Monitors Exchange system servers for proper functions to include Outlook Web access for offsite personnel. 

- Verify Exchange System Enterprise Vault queues for proper mail archival operations. 

- Actively monitors and assures the availability of Virtual Desktop Interfaces so end users can logon to the network with no issues or delays. 

- Failover cluster administration and monitoring. Assuring cluster node availability in the event of a system failover by monitoring SCOM alerts and verifying resource availably within the Cluster Admin Console

Desired Skills:

- Experience with USCENTCOM and familiarity with its mission

- Knowledge and familiarity with USCENTCOM’s IT environment

Clearance Requirement:
- Active TS/SCI
 

Travel Requirements:

- Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations

WHAT GDIT CAN OFFER YOU:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology and the ability to make a real impact on the world around you.

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The likely salary range for this position is $63,750 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.