IT Systems Specialist - Norfolk - Virginia Oncology Associates

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for an IT Services Specialist to support practice operations based out of our Norfolk location. 

***Please take this quick survey once you've submitted your resume to complete the application process: IT Services Survey Link ***

• Primary point of contact for all IT-related issues and inquiries, and their role is to ensure that all incidents are resolved promptly and efficiently.
• Technical Support: Provide prompt and efficient technical support to end-users via phone, email, or both in-person and remotely, to resolve hardware, software, and network issues.
• Troubleshooting: Diagnose and resolve complex IT problems related to desktops, laptops, printers, scanners, network connectivity, telephone systems, video-conference systems, and software applications.
• System Administration: Administer, configure, and maintain various IT systems, including operating systems, network infrastructure, email systems, wireless connectivity, VPN, and security software.
• Hardware and Software Maintenance: Install, upgrade, and maintain hardware components, mobile devices, software applications, and operating systems across the organization's network.
• User Account Management: Create, modify, and delete user accounts, ensuring proper access privileges and security measures are in place.
• Documentation: Create and maintain accurate documentation of IT systems, procedures, and troubleshooting steps to facilitate knowledge sharing and improve efficiency.
• IT Asset Management: Track and manage IT assets, including hardware, software licenses, and warranties, ensuring compliance with organizational policies and procedures.
• Familiarity with IT service management (ITSM) tools and ticketing systems
• Security and Data Protection: Assist in implementing and enforcing IT security policies, ensuring data confidentiality, integrity, and availability.
• Training and Education: Provide training and guidance to end-users on using IT systems, software applications, and security best practices.
• Collaboration: Collaborate with IT team members to identify and implement IT infrastructure improvements, system upgrades, and new technologies.

• Minimum three (3) years experience in support of Windows-based systems and other business applications, preferably in a healthcare environment.
• A bachelor's degree in computer science, information technology, or a related field is preferred.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, Telecommunication system, hardware, or other related certifications) are preferred.
• 5+ years in IT Service desk environment.
• Experience in support of enterprise resource planning systems, standard desktop applications (MS Office, TEAMS, SharePoint, computer upgrades, internet browsers, email) associated hardware platforms and peripherals, remote troubleshooting, mobile computing, and troubleshooting network connectivity.
• Technical Skills: Strong knowledge of computer hardware, software, networks, and operating systems. Proficiency in troubleshooting and resolving IT-related issues.
• Proven experience working in an IT service desk or helpdesk environment.
• May require traveling to the Practice locations.

Competencies:

• Communication Skills: Excellent verbal and written communication skills to effectively interact with end-users and convey technical information clearly and concisely.
• Problem-Solving Abilities: Strong analytical and problem-solving skills to diagnose and resolve complex IT issues.
• Customer Service Orientation: A customer-focused approach with the ability to provide exceptional technical support to end-users, ensuring their satisfaction.
• Organization and Time Management: Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Teamwork: Ability to collaborate effectively with other IT professionals and stakeholders to achieve common goals.
• Adaptability: Flexibility to adapt to changing technologies, work demands, and business needs.
• Attention to Detail: Strong attention to detail to ensure accuracy and precision in performing tasks and documenting information.
• Security Awareness: Knowledge of IT security best practices and willingness to adhere to and enforce security policies and procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform essential functions. Requires full range of body motion particularly manual and finger dexterity and eye-hand coordination. Adequate finger dexterity and feeling to perform keyboarding and substantial repetitive motions involving the wrists, hands, and/or fingers. Requires corrected vision and hearing.to normal range. Must be able to view computer screens and printed material accurately. Occasionally lifts and carries items weighing up to 50 lbs.