IT Systems Support Sr. Lead - OPSPro, LLC

IT Systems Support Sr. Lead

Are you a Good Egg? Are you a team player who can manage multiple projects, know how to prioritize, and have experience leading IT systems and staff? Do you have experience working independently while being part of a cross-functional team when support? Do you have excellent communication skills that assist you in providing exceptional customer service, and are a problem solver with a strong attention to detail? Then we want to talk to you!

What does an IT Systems Support Sr. Lead do at OPSPro?

The IT Systems Support Sr. Lead will provide end user support for local and remote users; install, support, and maintain local and remote networks and computers; deploy new infrastructure equipment including local area networks, wireless networks, servers and related office infrastructure.

• Primarily provide Service Desk operations, system security and documentation, and general IT systems administration
• Manage and maintain Microsoft 365 users, licenses, and applications such as Exchange, SharePoint, Teams, Microsoft 365 Groups
• Support all aspects of IT systems management to include planning, design, acquisition, installation and set-up, testing, accreditation, fielding, support, and disposition of IT equipment, components, and software
• Monitoring and investigation support for potential cybersecurity incidents
• Plan, schedule, coordinate, install, update, and accomplish day-to-day administration for software and hardware on multiple networks
• Provide Tier 2/3 help desk support for all IT networks and communications systems for on-site and off-site personnel
• Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware
• Analyzes and tests new hardware / software configurations
• Prepare technical documentation including standard procedures, reports, research and cost analysis
• Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
• Assist with management of physical and virtual infrastructure support to include servers, networks, and applications
• Assist the technical lead with projects from implementation through testing and production
• Update applications, websites, and content management systems

On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required as well.

What experience does the IT Systems Support Sr. Lead need?

Required

• 3 years of experience with computer systems support, Office365 Administration and license management, SharePoint Administration and support, and basic network administration.
• Experience in local and remote helpdesk support
• Thorough working knowledge of Microsoft Office 365 and Windows Operating Systems
• Experience with Macintosh operating systems and Office365 setup or migrations
• Experience with Windows 7, Windows 10, Server 2012, 2016, 2019, iOS, and Android Platforms
• Experience installing software, patches and updates on desktops, Laptops and Servers
• Hands-on experience with imaging and deployment and/or support of client systems
• Experience with Active Directory and Windows Servers

What does OPSPro do?

OPSPro specializes in providing small businesses and government contractors with compliance and operational support including HR, Payroll, Accounting, Contracting, and IT. We hire experts in these areas who work with our clients to provide the part-time, expert services they need but are not ready to hire for at this point. We often have clients who hire us for one service, but then become clients of the other departments as well. We are known for our experience with government contracting and the ability to provide customized services to start-ups and small businesses.

Why do people love working at OPSPro?

• We run on EOSâ„¢ (this means we take time to work "on" the business to make sure we all have clear expectations, everyone's voice is heard, and we are all rowing in the same direction)
• We value our people (you will often hear "Family First" and we take our work-life balance serious)
• We have been around for while (we are not one of those recent, all-remote companies that are trying to figure things out as they go along - our IT department will set you up with all the hardware and software you need, we meet constantly "face-to-face" via Teams, and we have established services, processes, job responsibilities, marketing materials, and so much more)

OPSPro is an EEO employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. OPSPro participates in the E-Verify Employment Verification Program.

While performing the duties of this Job, the employee is regularly required to sit, talk, type, or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OPSPro makes hiring decisions based solely on qualifications, merit, and business needs.