IT Systems Support Technician - Gannett Fleming, Inc.

This person serves in an entry level technical position providing first line IT support for TMC operations. The System Technician will work closely with the TMC Director and the NYSDOT Intelligent Transportation Systems (ITS) Coordinator to facilitate the installation, operation, repair, relocation and maintenance of the TMC’s field and central hardware and software.

ORGANIZATIONAL RELATIONSHIP:  Reports directly to NYSDOT TMC Director and Consultant Operations Manager.  Tasks may be assigned by the NYSDOT TMC Manager or the NYSDOT ITS Coordinator.

MINIMUM QUALIFICATIONS:

• Associate degree or higher from an accreditedcollege in Information Technology (IT), Systems Engineering, Computer Science, or a similar computer‐related discipline; OR
• Minimum of three (3) years of full‐time employment meeting the Qualifying Experience, AND
• Must possess a valid driver’s license
• Understanding of basic system administration & troubleshooting on Microsoft Windows systems
  • Static and DHCP Network (IPv4) configuration
  • Programming and Software installation
  • Basic connectivity diagnostics and troubleshooting
• Familiarity with Microsoft Office applications
• Understanding how to author documents in Microsoft Office
  • Electronic Mail and Scheduling using Outlook
  • Immediate messaging and meeting capability in MS Team
  • Use of spreadsheets in Excel
• Facilitate the installation, operation, repair, relocation, and maintenance of the TMC’s field and central hardware and software.
• The Consultant shall provide 24/7/365 coverage for this role which includes back-up coverage and on call
• Coverage during off-hours.
• Basic user IT troubleshooting and support
• Monitoring Operating System and Equipment updates
• Performing various subsystem backups
• Assist in field equipment configuration for deployment
• Equipment and software maintenance and restarts
• Other Duties as assigned

DESIRED QUALIFICATIONS:

It is desired that candidates for this position also be proficient in the following areas:

• Ability to react and cope under stressful situations professionally, in a timely manner and perform with minimal supervision
• Experience working with ITS devices including
  • Closed‐Circuit Television (CCTV),
  • Variable Message Signs (VMS), and
  • Various types of Detectors
  • Experience with wireless (Radio and Cellular) and fiber optic communication systems
• Intermediate or higher level of expertise with MSSQL + Server
• Ability to perform in a cooperative team environment
• Interpersonal and organizational skills with the ability to train others
• Ability to cope with stress and perform in a cooperative team environment with the Client.

At Gannett Fleming, we believe in improving the lives of the people we serve. We believe in innovation and social responsibility. We believe in the diversity of our team and the creative solutions they provide. We believe in embracing change and emerging technologies while maintaining an unmatched standard of quality. We believe in creating an environment where employees can thrive at home and at work. We believe in engaging our employees, building lasting relationships with our clients, and, in turn, making a difference in the world.

We offer a comprehensive benefits program, which includes medical, dental, vision and life insurance, our tax-deferred 401 (K) savings plan, and the opportunity to incentive compensation for eligible positions. We are committed to your personal growth and professional development, so we offer tuition reimbursement, access to internal and external training programs and support active participation in professional organizations.

Gannett Fleming is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law. 

Unsolicited resumes from third party agencies will be considered the property of Gannett Fleming

Location: Albany, NY

Core Business Hours: Various shifts
Employment Status: Full Time

Internal Requisition ID: 2024-11407 

Salary Range: $58,000 - $62,000

Salary dependent upon experience and geographic location

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