IT Systems Technician I/II - County of Orange

 
In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:

THE OFFICES OF THE PUBLIC DEFENDER
The Offices of the Public Defender would like you to be an essential part of a dedicated and devoted team that enforces and protects the constitutional rights, privileges and freedoms of individuals by providing the highest quality legal advocacy for all clients in the Criminal, Mental Health and Dependency Courts of Orange County, which in turn helps protect those important rights for all County residents.

Click here to get more information about the Offices of Public Defender.

THE OPPORTUNITY 
The Offices of the Public Defender seeks a highly skilled IT Systems Technician I/II with experience,  preferably within the public sector.  The position requires a broad range of skills, including installation, maintenance, and configuration. This position is the primary administrator for the Public Defender's Case Management Systems (CMS) and plays a vital role in its day-to-day operations. The Department seeks to hire an IT Systems Technician I/II who is self-motivated, capable of multi-tasking and functions well within a team environment. This is an in-person assignment, and the duties cannot be performed remotely/virtually. The position duties include, but are not limited to:

• Managing and maintaining user accounts
• Providing help desk assistance (Tier 1) to customers for desktop computers, peripheral and related technology
• Troubleshooting, evaluating and resolving a variety of routine computer hardware, software and peripheral equipment issues
• Performing a variety of technical support work pertaining to the basic operation and maintenance of computers and peripheral equipment
• Creating disk images, understanding and implementing desktop deployment strategies
• Performing routine system backups, upgrades and/or other hardware/software support
• Performing routine system support duties
• Assisting higher-level information technology staff with the acquisition and distribution of computer hardware and software solutions
• Monitoring and maintaining data storage
• Managing and maintaining interfaces
• Performing other related duties as assigned

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES 
The ideal IT Systems Engineer I/II will possess professional experience, ability, and/or knowledge in the following core competencies:

Information Technology Knowledge I Software Application Experience

• Microsoft Office 2019 & 365
• Windows 11 (Desktop)
• Operating system, specifically Windows
• Windows Servers (2019 and up)
• Adobe Acrobat Standard & Professional
• Microsoft System Configuration Manager
• Microsoft Service Manager
• WhatsUp Gold
• Broadcom VMware Workspace One Mobile Device Manager
• Storage technologies and networking
• Knowledge of wireless technologies including wireless laptops, tablets and mobile phones

Problem Solving l Analytical Skills  
 

• Identifying technical issues and problems that need resolving
• Researching and implementing viable solutions
• Analyzing, developing, and maintaining computers desktops and peripheral equipment
• Preparing technical reports

Leadership Skills 
 

• Conducting training sessions with desktop users
• Setting clear expectations and providing constructive feedback

Relationship Building l Interpersonal Skills
 

• Working with other agencies in effort to provide information technology-specific customer service to the community, public, and key stakeholders
• Helping with coordination of equipment repairs with vendors
• Effectively establishing and maintaining productive relationships

Oral l Written Communication Skills
 

• Responding quickly, courteously, and proficiently to customer service requests
• Soliciting feedback and adjusting customer requests to fit into business improvements
• Generating consensus and collaborative relationships to bring about efficient and effective outcomes

Information Technology Systems Technician I is the entry-level class in the professional IT Systems Technician series. Positions in this class typically require minimum directly related work experience and are distinguished from IT Systems Technician II by the performance of less than the full range of duties assigned to the IT Systems Technician II level. Incumbents work initially under close supervision while learning job tasks, progressing to general supervision as the procedures and processes of the assigned areas of responsibilities are learned.

Information Technology Systems Engineer II is the journey-level class in the IT Systems Technician series. Positions in this class are distinguished from IT Systems Technician I by the performance of the full range of duties under general supervision. Incumbents at this level work alone on routine or regular work assignments, checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow.

MINIMUM QUALIFICATIONS 
Please click here to access the complete classification description including the experience, education and physical and mental requirements for this job.

Click HERE to read the complete job classification for IT Systems Technician I. 
Click HERE to read the complete job classification for IT Systems Technician II.

IT Systems Technician I:

Experience: One year of directly related experience that demonstrates the competencies and attributes listed above.

Special Requirement: An IT related certificate may be required for some assignments.  

IT Systems Technician II

Experience: Two years of experience that is comparable to a County of Orange IT Systems Technician I.

Special Requirement: An IT related certificate may be required for some assignments.

Please note: Years of experience are calculated based upon the work rate of 40 hours per week. In addition, the program does not allow you to revise your application and/or add attachments after submitting.

Please note: To ensure case confidentiality, please do not provide specific identifying case names and/or case numbers within the application, all supplemental responses and in all attachments to the application.

ADDITIONAL REQUIREMENTS

Depending upon assignment, some positions in this class may require possession of a valid California driver's license, Class C or higher.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS
The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities which are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed below for any questions or to request an accommodation during the testing/selection process.

Physical Characteristics: Frequent standing or sitting for extended periods; frequent walking; occasional driving may be required, depending upon assignment; occasional pushing/pulling; occasional bending, kneeling, squatting and crawling; occasional lifting up to 25 pounds; infrequent lifting up to 50 pounds; constant use of good overall vision for reading/close up work; infrequent use of color perception and occasional use of eye/hand coordination; frequent repetitive motion from writing and using a computer keyboard; occasional grasping, holding and reaching; frequent hearing/talking to others on the telephone and in person; frequent decision making and concentration; occasional public contact; occasional working alone.

Additional physical/mental requirements or frequencies may be required, depending upon assignment.

Environmental Conditions: Work is typically performed in an indoor office environment, but occasionally requires travel to other locations. Work environments may include high levels of noise, dust and/or unpleasant odors. Occasional early morning, evening, holiday and/or weekend work may be required.

BACKGROUND VERIFICATION/SANCTION SCREENING
All employment offers are contingent upon successful completion of a background check consisting of employment history, professional references, conviction history, criminal check and education verification (i.e., degree, license, and official transcript/certification).

Note: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).   

Candidates will be required to pass the background check to the satisfaction of the hiring Agency/Department, including a fingerprint check though Live Scan. Applicants will also be required to answer a conviction questionnaire as part of the recruitment process. A clean driving record may be required while employed in this classification (see minimum qualifications and classification description for required license).  

RECRUITMENT PROCESS/SELECTION PROCEDURES 
Application Screening (Refer/Non-Refer)    
Public Defender Human Resources screens all application materials to identify candidates with qualities that meet minimum and/or desirable qualifications. Application materials and supplemental responses will be screened to identify qualifications that are highly desirable and most needed to successfully perform the duties of this position based on the skills required to meet the needs of the County.   Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step and notified of all further procedures applicable to their status in the competition.   

Application Appraisal Panel / Supplemental Questions Rating (Weighted 100%): 

A panel of job knowledge experts will only evaluate the responses to the supplemental questions for job knowledge, competencies, and related experience described above. 

Each candidate's rating is solely based on candidate's responses to the supplemental questions; therefore, candidates should be thorough, detailed, and complete in their responses to the supplemental questions. The information you provide will be rated, so please be descriptive and thorough in your response. "See Resume" is not a qualifying response and will not be evaluated in lieu of the required information.  Clarity of expression, grammar, spelling and your ability to follow instructions may also be considered in the evaluation process.    

This is a competitive process.  Please note that the panel will also be evaluating written communication skills. Only the most successful candidates will be placed on the eligible list. 

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. 

ELIGIBLE LIST
After the competitive procedures listed above have been completed, an eligible list of qualified candidates will be established. Candidates will be notified of their standing. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. 

  
INTERESTED?
• Apply online as only online applications will be accepted.
• Your application should highlight all of the areas in which you have developed expertise,
matching your professional experience with the specific qualifications listed above.
• In the job experience section of the application, it is imperative that you include the
company name and address, position held, employment dates, full-time or part-time,
duties and reason for leaving. All this information must be included for each job listed.
• Applicants are required to answer supplemental questions in addition to completing the
online application. Note: We suggest you prepare the supplemental answers offline so
you do not lose your Internet connection. Once you have completed the answers offline,
copy and paste your answers in the appropriate boxes.

Please note: To ensure you submit your application before the 11:59 p.m. (PST) deadline, the submit button MUST be clicked before the deadline and please ensure your computer time/clock is set to the correct time.  

 
QUESTIONS
For specific information pertaining to this recruitment, please contact Christine Reese at (657) 251-8838.