IT Technical Aid - Contract - TalentBurst, Inc.
Los Angeles, CA
About the Job
Job Title:- IT Support
Location:- Los Angeles, CA (Onsite)
Duration:- 12+ Months Contract (W2 Accepted)
Position Description:
The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required:
Skills Preferred:
One year or more of experience in the following:
Location:- Los Angeles, CA (Onsite)
Duration:- 12+ Months Contract (W2 Accepted)
Position Description:
The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required:
- The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Skills Preferred:
- Knowledge of Microsoft Suite and Microsoft SurfaceBooks and iPhone use,
- Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
One year or more of experience in the following:
- Customer and Desktop Support
- Hands on Desktop Support
- Diagnosing scanner/printer
- Laptop, desktop, and tablet issues
- Use and setup of iPhone and MFA
- Imaging and SCCM use.
- A high school diploma or equivalent.
- A+ and Net + Certified
- Local candidates only. Consultant to have a driver's license with no restrictions and their own vehicle to travel to six locations: Norwalk, Panorama City, Downtown LA, El Monte, Torrance, and Baldwin Park. DPH requires a live scan, fingerprinting.
Source : TalentBurst, Inc.