IT Technical Aid - US Tech Solutions, Inc.

Additional Information

• Consultant to have a driver’s license with no restrictions and their own vehicle to travel to six locations: Norwalk, Panorama City, Downtown LA, El Monte, Torrance, and Baldwin Park.

 Position Description      

• The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
• The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.     

 Skills Required 

• The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.          

 Skills Preferred

• Knowledge of Microsoft Suite and Microsoft SurfaceBooks and iPhone use.

 Experience Required    

• Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.

Experience Preferred    

• One year or more of experience in the following:
• Customer and Desktop Support
• hands on Desktop Support,
• diagnosing scanner/printer, laptop, desktop, and tablet issues,
• use and setup of iPhones and MFA,
• imaging and SCCM use.         

 Education Required       

• A high school diploma or equivalent.              

 Education Preferred      
A+ and Net + Certified 

About US Tech Solutions.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com . We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you.
 
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran