IT Technician - Recruiting Heroes LLC

Role: IT Technician

On-Site: Alexandria, Virginia

Secret clearance is preferred!

Recruiting Heroes is hiring a Technician to support IT operations, including provisioning; hardware and software management; troubleshooting and help desk; planning, documenting, and monitoring enterprise IT services; planning and executing special projects related to mid-and long-term operational goals.

As a valued member of our client's team, this IT Technician will support our staff of analysts, specialists, and executives in our work for numerous Federal agencies and commercial clients. This IT Technician will be involved in daily prioritizing of work as we strive to respond rapidly to the requirements of our staff and their customers. We are seeking a person with a professional demeanor, a desire to acquire new skills, and an analytic mindset. The position will grow to include more opportunities in the field as
competency is demonstrated and interests develop. Responsibilities include:

• In collaboration with the CIO and IT Administrator, manage daily IT operations.
• Plan and execute hardware and software provisioning for a growing staff.
• Respond to help desk requests, both in person and remotely.
• Assist in monitoring and managing IT services, especially a Microsoft 365 tenant housed in the GCCHIGH sovereign cloud.
• Assist in setting and achieving goals related to securing and otherwise improving IT operations.
• Create and maintain records and procedures.
• Create and maintain Microsoft Power Automate and Power Apps applications.
• Conduct staff onboardings and training.
• Other duties as assigned.

Qualifications

• Associates Degree in Computer Science or similar course of study, or technical certifications in relevant skill areas.
• Experience with the Microsoft Windows operating system is required
• Experience with Apple macOS and iOS is preferred
• Proficiency in the Microsoft Office suite of applications is required
• Familiarity with SharePoint is preferred
• Familiarity with Microsoft Power Automate and Power Apps is preferred
• Methodical approach to troubleshooting
• Eagerness to learn new skills and develop new approaches to problems
• Excellent interpersonal and collaboration skills
• Strong ability to adapt quickly and manage multiple priorities
• Willingness to undergo a background check, and a future security clearance, is required. Existing security clearance is preferred.

Who We Are:

Recruiting Heroes (RecruitingHeroesLLC.com) is an employment agency founded by a former First Responder. We are dedicated to finding amazing careers for America's Veterans and First Responders.

Recruiting Heroes LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.