IT Technician - H - Abacus

Abacus Staffing, a leading provider of comprehensive employment/placement solutions, is seeking market talent. We offer meaningful and long-term employment opportunities, competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.

Job Title: IT Support/ Business Application Specialist I (42885)

Job Locations: City of Virginia Beach, Convention and Visitors Bureau- Directors Office

600 22^nd Street, 2^nd floor, Virginia Beach, VA 23451

Schedule: Monday- Friday (varied hours) 20-30 hours/week

Pay Rate: $23.87/hourly.

Overview:

Serves as a technical specialist principally performing work that is integrated with computerized/automated information, communications and control systems. Provides front-line technical assistance to users who are having trouble with the use of department applications, equipment, or services – being responsible to restore functionality to the user; complex and/or high priority incidents are elevated to others for resolution.

Job Functions:

• Perform day-to-day user support of computer applications, related hardware, and other systems for the department and serves as a power user.
• Provide rapid response to notifications of service interruptions.
• Establish the priority of recorded incidents and resolve common client service requests using available resources; determines the most effect manner to resolve the client’s reported incident.
• Elevate special program, complex, and/or high priority incidents to the appropriate groups for resolution. Follows up to ensure that action is taken.
• Assist in acquisition and installation of hardware and software to the required quality of specifications; and installs workstations.
• Assist, as needed, with the maintenance and inventory of agency hardware and software.
• Respond to internal inquiries; handles complaints and requests for service or information by aiding or refers to the proper source.
• Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
• Provide exceptional customer service assisting users reporting service interruptions.
• Write professional documents for all types of correspondence (e.g. memorandum, e- mail, instant messaging, letter, etc.).
• Communicate information to appropriate individuals.
• Prioritize tasks in a fast-paced work environment, work effectively under pressure.
• Set personal deadlines and use effective time management skills. Adhere to timely elevation of complex and/or high priority issues.
• Work effectively to ensure a coordinated and efficient use of resources compatible with overall City standards and procedures.

Preferences:

• Knowledge of current computer software applications such as word processing spreadsheet, and database management programs.
• Technical knowledge of electronic equipment and assessment protocols supporting service delivery and repair.
• Skill in providing exceptional customer service, especially to customers with limited technical knowledge/ability.
• Skill in assisting users reporting service interruptions, outages or making service request for IT applications, products and services.
• Skill in adhering to procedures.
• Skill in oral and written communications.
• Skill in providing technical support received via multiple channels (phone, e-mail, instant messaging).
• Skill in managing and prioritizing work assignment in a fast-paced work environment.
• Skill in assessing source of service failure, identification of needed corrective action or repair, and performance of same in a timely and accurate manner.
• Ability to provide rapid response to reports of service interruptions.
• Ability to help customers resolve technical incidents in a timely manner.
• Ability to comprehend and follow oral and written instructions.
• Ability to perform a variety of assigned tasks that may vary from day to day, often with limited to no direct supervision.
• Ability to determine the most effective manner to resolve the client’s reported incident.
• Ability to verify that suggested solutions effectively resolve the users’ reported incidents.
• Ability to maintain effective working relationships with management, department, user and contracted personnel.
• Ability to maintain accurate, complete records.
• Ability to work independently, but seek guidance when uncertainties arise.
• Ability to remember procedures or steps and recall them to carry out routine tasks.
• Ability to adjust to routine procedures to accommodate challenges or improve processes.
• Ability to adjust to typical work stressors and maintain composure in stressful situations.

Requirements:

• Any combination of education (above high school), training, and/or experience equivalent to four (4) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities.
• May be required to have or obtain a valid driver’s license.

Weekly pay and benefits available!

Abacus Staffing

Visit us: 360 Southport Circle, Suite102 Virginia Beach, VA 23452

Contact us: (757) 495-3145 (text or call)

Apply Today – Gain Access to Immediate Employment Opportunities!

Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.

Why Abacus?

• Competitive Pay Rates
• Excellent Culture
• Meaningful Employment
• Potential for Growth

When you apply, your experience may be considered across business verticals:

• Abacus Staffing – Multi-Client General Staffing
• Abacus Solution Group – Professional Placement
• Harrison Richard Group – Accounting & Finance
• Abacus Security Services

Employment opportunities include a wide range of placement options: project-based, temporary to permanent hire, part-time, contract-basis, direct hire and on-demand placement.

Ideal Candidate will possess:

• Minimum of 6 months experience in this position
• Flexibility to align your experience with a broad range of assignments
• Meet physical, aptitude, educational and minimum experience criteria

PI250442940