IT Technician - St. Mary's Hospital - Kankakee

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The IT Technician is responsible for providing technical support and maintenance for desktop computing systems. This role involves troubleshooting hardware and software issues, ensuring the availability and functionality of end-user devices, and delivering excellent customer service to staff and clinicians. The IT Desktop Technician will work closely with the IT team to support the organization’s mission of delivering high-quality patient care through effective use of technology.

EDUCATION, EXPERIENCE, TRAINING

Required qualifications:

• Associate’s degree in Information Technology, Computer Science, or related field.
• Relevant certifications (e.g., CompTIA A+, Network+, or similar).
• Proven experience in IT support or a similar role, preferably in a healthcare environment.
• Strong knowledge of computer hardware, software, and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Understands hospital business operations and structure, general requirements in an integrated delivery system, and use of IT applications in the practicing healthcare environment.
• Open to travelling up to 50% of the time.

Preferred qualifications:

• Bachelors degree in Information Technology, Computer Science, or related field.