IT Technician - Selectek, Inc.
Lawrenceville, GA 30045
About the Job
Overview: Our client in Lawrenceville, GA has an immediate need for an IT Technician. This role involves supporting desktops, peripheral equipment, and software products for both networked and standalone environments.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Responsibilities:
- Install desktops, portable computers, peripherals, and software products for networked and standalone environments.
- Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
- Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software.
- Analyze and assess customer service requests and provide prompt technical solutions.
- Conduct IT audits as assigned, ensuring compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
- Prepare progress/status reports and submit them to the IT Manager as required.
- Utilize trouble-ticketing software for opening, updating, and closing tickets in a timely and appropriate manner.
- Identify and document areas for process improvements.
- Communicate effectively with users by telephone, electronic communications, or in person.
- Prepare equipment for reuse or surplus of property actions.
- Provide technical support for customers assigned to remote locations as required.
- Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
- Coordinate the disassembly and reinstallation of IT equipment.
Required Qualifications:
- Degree in IT, Computer Science, Information Systems, or related education.
Preferred Qualifications:
- 1-3 years of general experience in data communications or computer systems, including 1 year of demonstrated specialized experience.
- IT Certifications applicable to desktop and mobile computer support.
- $19- $ 24 hourly
Source : Selectek, Inc.