IT Technician - Virtual Technologies Group, LLC
Lima, OH
About the Job
Be the HERO for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base.
We offer diverse tech solutions at Virtual Technologies Group, ranging from managed IT services and hosted voice services for resellers and direct clients, to cybersecurity as well as physical security offerings. Additionally, we develop custom software and provide educational support in testing and fleet management for educational institutions.
Benefit Offerings:
-Medical, dental, and vision
-401K with company match
-Short-term and long-term disability coverage paid for by the company
-Life insurance paid for by the company with a buy up option for you and your family
-Flexible work schedule
Job Overview:
The Technician role is responsible for maintaining a high level of customer satisfaction with our clients end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn, and, be proud of the work they perform. They should be professional, presentable, and employ active listening when engaging with users. There is travel required.
Responsibilities/Job Functions:
Lead the charge, or, assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level
Work with internal help desk to resolve customer issues after escalation from ticket submission
Assist the engineers to install and maintain small to large network infrastructures
Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures
Diligent and effective communication with clients, sales, and team members
Attentive customer service, focused on client satisfaction
Assist in making recommendations, plans, and implementation of new technologies that move a client’s business forward
Attend and engage in team meetings
Meet professional development requirements
Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy
Occasional on-call work is required based on team rotation
Minimum Qualifications:
Associates degree in Information Technology or related field
Minimum 2 years of customer service/end user support
Previous experience or classroom work relative to IT field for at least 2 years
A and Network certifications are preferred
Hands on or classroom experience with Server 2012/2016/2019
Excellent written and verbal communication skills
Familiarity with Office 365/SharePoint
Strong troubleshooting and critical thinking skills
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