IT Technician - Allegiance Benefit Plan Management

POSITION RESPONSIBILITIES:
The IT Support Technician is responsible for monitoring all data processing equipment and maintaining all user units, including the installation and maintenance of computer hardware and software and providing general tech support.

The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position.

ESSENTIAL JOB FUNCTIONS:
Essential job functions include the following. Other functions may be assigned as business conditions change.

• 60% of the time performs tech support (troubleshoots and answers employee technical questions/ answers help desk calls)
• Help Desk Track-It software
• Desktop configuration and Maintenance
• Comfortable working with hardware components according to industry standards
• Other IT related functions


NON-ESSENTIAL JOB FUNCTIONS:
1. Performs software and operating system tests
2. Performs related or other assigned duties as required or directed
3. Ability to learn scripting languages


SUPERVISION EXERCISED:
None.


PHYSICAL WORKING CONDITIONS:
Physical requirements are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting 60% Reaching Some
Standing 20% Manual Dexterity High
Walking 20% Telephone Yes
Kneeling Some Computer Screen High (visual acuity corrected to 20/30)
Bending Some Lifting up to 60 pounds



JOB SPECIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education: Associates Degree in Electronics or College Degree in Information Systems, Computer Science or related field in the absence of equivalent work experience.

Certification(s) Required: None.

Minimum Experience: Two years experience in a job involving system support preferred.







Other Qualifications: ▪ Working knowledge of Word, Excel, PowerPoint, Access, DOS, Windows 95, Windows NT, Windows XP, Windows 7, Linux, Adobe Acrobat, Outlook and any other programs necessary for user support.
▪ Mathematical skills.
▪ Effective oral and written communication skills.
▪ High level of interpersonal skills to work effectively with others.
▪ Ability to project a professional image and positive attitude in any work environment.
▪ Ability to comply with privacy and confidentiality standards.
▪ Ability to be flexible, work under pressure and meet deadlines.
▪ Ability to solve problems with professionalism and patience.
▪ Ability to operate typical office equipment.
▪ Working knowledge of general office procedures.


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel as classified.