IT Technician (Part-Time, Event Based) - Oak View Group

This part-time position provides IT support for UBS Arena along with the systems, networks, and telecommunications for functions including concerts, sports events, watch parties, meetings and conventions, presentations, and news conferences.  This position is responsible for responding to end-user requests in a timely manner under the direction of full-time IT staff members

Our Game Plan

The Technician reports directly to the Manager of Technology.  The Technician is responsible for assisting with the oversight and maintenance of the IT network infrastructure and cybersecurity within the organization. This position will maintain and improve a state-of-the-art converged network with over 1000 WAPs by performing duties as directed. The role will assist with the management of infrastructure oversight for all network operations, including switching, firewalls, wireless networks, RF coordination, and procurement. The ideal candidate will be experienced self-directed helpdesk ticket completion. The candidate will also be a hands-on professional who enjoys rolling up his or her sleeves, working as part of a team, and jumping between disciplines to achieve goals.

How to Make the Team

Our team is committed to customer service and providing our customers an exclusive and unparalleled venue experience.

Show Us You Can

• Help co-workers troubleshoot technology issues as they present themselves. 
• Configure new hardware on the network.
• Complete HR-related technology tasks such as new hires, departing employees etc.
• Support the “Manager on Duty” on event evenings to cover Technology-related issues.
• Support in the development and deployment of the organization’s network infrastructure.
• Maintain and improve network resilience.
• Assist with maintenance of Cisco phone system
• Collaborate with internal groups to achieve successful delivery and avoid/mitigate adverse outcomes. 
• Configure and deploy enterprise tools shared across the org, including initial and ongoing support.
• Identify opportunities for improvement within the network and make recommendations based on best practices and observations. 
• Develop and maintain support maintenance, procedural, and other documents for use by all levels of support personnel, as well as end-user documentation.
• Keeping cybersecurity in front of mind lead users into best practices for safe sharing of information.
• Monitor best practices for data security and sharing.
• Support, install, and configure network technology for headquarters, remote offices, and remote employees.
• Respond to incoming support issues via phone, email, and the web while providing positive customer service experiences.
• Work helpdesk tickets efficiently.
• Establish, maintain and monitor user-centric support practices.

This role will pay an hourly rate between $18.75 to $25.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until Oct 30, 2024

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide all end -users and guests a positive first impression by offering World Class Service
• Monitor service desk ticketing system and resolve tickets in an efficient manner
• Respond to all IT incidents during assigned shifts on-site or via phone or email
• Troubleshoot and resolve a variety of computer issues
• Enforce IT policies and procedures, document work appropriately
• Remove malware and install utility software to protect various systems and enforce computer security measures
• Install hardware and software, including the imaging / global install of Windows / MacOS / iOS.
• Maintain all end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipment
• Assist in the resolution of issues that arise with multi-functional devices and printers
• Assist with wireless and wired networking and telecommunications systems as directed
• Follow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolution
• Any additional tasks deemed necessary for proper performance of IT department responsibilities

Your Qualifications

• Bachelor’s degree in Computer Science or Information Systems (or equivalent experience). 
• Minimum of two (2) years of progressive network experience. 
• Experience working with a large scale network; multi-site IT operations environment preferred. 
• Support level knowledge of Cisco technologies, including, but not limited to routing, switching, wireless, VoIP, DNA center is preferred.
• Strong knowledge of Cisco Firewall technologies both hardware and software
• Strong knowledge of Cisco IOS
• Strong knowledge of network concepts including, but not limited to, netmasks, VLANs, ACLs, DHCP, DNS, VRRP, NAT, MAB, and IP SLA. 
• Must have the ability to recognize problem areas, define solutions, and implement those solutions promptly. 
• Able and willing to work non-traditional hours, including evenings and weekends as needed.