IT Technician - KNZ Solutions Inc

Job Title: IT Technician
Job Type: Part-Time
Department: Client Services
Location: KNZ Solutions HQ (On-site)
Reports to: Director of Client Services

*Seeking qualified candidates in the DC Metro Area 

About KNZ Solutions Inc.
At KNZ Solutions, we specialize in developing timely solutions that solve complex IT challenges. Using our industry research, subject matter expertise, professional services, and a standard execution of high-quality managed services, we develop customized solutions that alleviate our client's needs.

What’s in it for you?
   •   Hands-on Experience: Gain real-world experience working with a wide range of IT systems             and technologies toward developing valuable technical skills.
   •   Flexibility: Enjoy a part-time schedule that can be adapted to fit your life and commitments,             whether you’re balancing school, another job, or personal projects.
   •   Growth Opportunities: Work on diverse IT projects that allow you to expand your knowledge           and grow professionally in a supportive environment.
   •   Mentorship: Receive guidance and mentorship from experienced IT professionals who are               invested in your development.
   •   Dynamic Environment: Join a collaborative and forward-thinking team in a company that                 values innovation and continuous learning.
   •   Career Development: Build your resume with relevant experience in areas such as system             administration, network troubleshooting, and cybersecurity.
   •   Competitive Pay: Earn competitive compensation while gaining invaluable experience in the           field.

Position Overview:
KNZ Solutions is looking for a knowledgeable and proactive Part-Time IT Technician to support our IT operations. In this role, you will assist with troubleshooting, maintenance, and support of our technology systems. You’ll play a key part in ensuring the seamless operation of our IT infrastructure while gaining hands-on experience with a variety of technologies. The ideal candidate will be detail-oriented, self-motivated, and capable of working independently as well as part of a team.

Key Responsibilities:
   •   Provide technical support to staff by troubleshooting hardware, software, and network issues.
   •   Assist with the setup, installation, and configuration of desktops, laptops, printers, and other
       peripherals.
   •   Support the IT team in installing and updating software applications, ensuring systems are up           to date.
   •   Assist with monitoring and maintaining network infrastructure, including Wi-Fi, routers, and                 switches.
   •   Manage helpdesk tickets, ensuring timely resolution or escalation of technical issues.
   •   Maintain accurate documentation for equipment, software, and user support logs.
   •   Perform routine maintenance tasks such as updates, backups, and system checks.
   •   Help ensure the security of IT systems by applying security patches and updates as directed.
   •   Collaborate with other departments and users to provide IT solutions that meet their needs.
   •   Support IT projects such as system upgrades, migrations, and new technology rollouts.

Education Requirements:
   •   Currently pursuing or have completed an associate degree or bachelor’s degree in information         technology, Computer Science, or a related field.
   •   Relevant certifications such as CompTIA A, Network , or equivalent are a plus but not                   required.
   •   Equivalent practical experience in IT support or related areas will also be considered.

Requirements:
   •   Proven experience in a similar IT support role or academic setting.
   •   Strong knowledge of computer hardware, operating systems (Windows and macOS), and
       software applications.
   •   Familiarity with network technologies, such as TCP/IP, Wi-Fi, routers, and switches.
   •   Excellent troubleshooting and diagnostic skills.
   •   Ability to explain technical concepts clearly to non-technical users.
   •   Strong communication skills, both written and verbal.
   •   Ability to work part-time hours with flexibility around peak business needs.
   •   Self-motivated, organized, and able to prioritize tasks effectively.

Preferred Qualifications:
   •   Experience with cloud services and virtualization platforms (e.g., AWS, Azure, VMware).
   •   Knowledge of cybersecurity principles, including virus protection, firewalls, and data privacy.
   •   Experience in supporting remote or hybrid work environments.

Schedule and Compensation:
This is a part-time role with flexible hours. Compensation is competitive and based on experience. Opportunities for additional hours may arise based on business needs and project workloads.

Our Commitment to supporting EEO, Diversity, and Inclusion:
At KNZ Solutions, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected statuses.

We believe that our differences enhance innovation and collaboration, and we are dedicated to creating an environment where everyone can thrive. KNZ Solutions is proud to be an equal opportunity employer. We encourage applicants of all backgrounds to apply and join us in our mission to drive positive change in the industries we serve.

 

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