IT Technician - Masco Corporation

Description:

In an effort to improve patient care and efficiency, this health company has implemented a common EHR platform, powered by Epic, across all 80-plus hospitals across all their locations nationwide.

Phases:

• Inventory & Assessment: The objective for the inventory & assessment phase is to document all hardware and peripherals so the environment can be assessed and remediated to prepare for Epic Go-Live. The Trinity Health inventory team leaders have an ongoing commitment to manage the inventory schedule to optimize productivity while minimizing any business or end user disruption.

o Technicians will be responsible for finding and documenting devices in Trinity Health’s inventory system.

o Technicians will provide an individual daily report to project leads as a back up to daily activity reported online.

o Technicians will be subject to both the hospitals and ambulatory sites for our all Inventory and Assessment activities.

o Schedules will be less structured at the end of the phase as undiscovered devices will be harder to identify and scattered across their footprint.

• Deployment: The objective for the Deployment phase is to install and deploy the newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live.

o Scheduling activities are coordinated by the Trinity Health Team Leads

o Image, Deploy and Install all devices on the daily pick lists.

o Unbox equipment, breakdown the packaging materials and dispose of refuse.

o Technicians provide an individual daily report to their team leads.

• Technical Dress Rehearsal: TDR phase has two objectives; ensuring the site has capable devices for all Epic required workflows and all capable devices to be tested for all documented functions.

o The team will be going around to each department/location and testing every device that will be running EPIC to ensure that the device is EPIC ready.

o They will be following scripts that provide step by step instructions for testing that particular device for that particular location/department’s needs.

o Attention to detail is key as the team will need to mark items that aren’t working as a fail.

o Marking a device as a fail isn’t a bad thing during this phase as it will allow EPIC and Trinity to identify those items and adjust during this phase to ensure success during Go-Live.

• Go Live Support: Go live support offers last minute deployment, testing, configuration or routing to sites and devices prior to Epic software cut over and production usage. In addition to activities immediately prior to ‘go-live’, this team is a surge support function for sites once on the software. This team takes direction from the command center and can be rapidly mobilized for onsite device troubleshooting and installation or reconfiguration.

o This activity is more fluid and as such scheduling offers some unique challenges. The demand dictates the total duration and necessity for 24-hour coverage. Shifts need to be determined per site and then over time after go-live, the need for support tapers. Trinity and TEKsystems work closely to stand teams up and stand down as the project dictates.

o Our team will be providing pre and post Go-Live support.

 Pre-Go-Live support can consist of any post TDR deployments and clean up. Post Go-Live support will consist of our team providing support for tickets that were open for issues users/departments are having now that EPIC is in the live environment.

o During Post Go-Live support our team will move to a 24x7 model. During this time, we could have team members that are moved to shifts on the weekends including 2nd and 3rd shift to provide the appropriate level of support. The team will be notified of schedule changes prior to them happening.

Candidate should have basic computer understanding and troubleshooting skills, customer service skills as they will be interacting not only with Trinity IT staff but the doctors, nurses and will be in close proximity as patients as patient rooms will need to be visited.

This project may require travel in between sites. If they do travel between sites, the TEKsystems GS travel policy will be followed for any travel reimbursement.

Skills:

Customer service, deployment, troubleshooting, hardware/software

Experience Level:

Entry Level







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.